Show:
Productivity
Fill Rate and Quality
This and That
Communication
SOC Duties
100
Any build up or accumulation of items in one process that causes a delay and congestion instead of a constant flow
Bottleneck
100
What is our fill rate goal for our market?
99%
100
What does WIP stand for?
Work in progress
100
What is the email alias to reach Tier 1?
gsx-socal1-orderaid@google.com or gsx-socal2-orderaid@google.com
100
Which tab in Store Con can an SOC see the number of items picked by operator
Operator tab
200
UPH goal for all processes for your store
Target 1306: 70 pick, 150 pay, 70 pack

Costco 479: 70 pick, 200 pay, 80 pack

Smart and Final: 70 pick, 150 pay, 70 pack

Target 190: 50 pick, 130 pay, 60 pack

200
What is one way an SOC can help our business reach our fill rate goal?
Through communication with team, OOS Scans, Never rejecting anything out of convenience
200
What is our On Time pack cutoff percentage goal?
100%
200
Name 4 escalation reasons 
operator attendance, handoff, missing or low supplies, bugs, operational impacting escalations, merchant issues, and injuries
200
What should be done immediately after the courier arrives or calls?
Press Handoff button
300
TPH calculation
Rate of all the items packed divided by total number of labor hours
300
What does DPMO stand for?
Defects Per Million Opportunities
300
Why should we never power pack?
Causes label swaps, missing items, and incorrect times to be delivered to our customer
300
What is the flead's main source of insight as to how it was in store for the day?
Through the detailed EOS report
300
Where can we find all the duties SOCs need to do at the start, during, and end of their shift
Standard work checklist
400
In which tab in Store Con can we see the total items packed as a team as opposed by individuals
Productivity tab
400
Name 4 reasons our DPMO score can get impacted? 
Damaged items, incorrect items, missing items, expired items
400
What is our goal for DPMO
Below 4000 as a market
400
What is the main responsibility for an SOC in time of a conflict amongst operators
Deescalate the issue 
400
Name 4 downtime activities 
Pack audits, go backs, organize pack stations, clean area, clean/organize pick carts, learn the floor
500
What is our availability goal?
Earliest window 80% open

Next window 95% open

Third window 100% open

500
Name 2 ways SOCs can impact quality
Communication with operators, observing operators, leading by example, using knowledge from quality reports, and pack audits
500
What is a rolling sell out?
When a store is sold out for consecutive cutoffs
500
What are some topics to bring up during our stand-ups in store?
Asset check in and out, time keeper, breaks and lunches, communication through hangouts, our gameplan for the shift, going over the numbers, indirect tasks, quality trends, hustle and urgency, and kudos
500
Where can we verify the schedule for the day?
Schedule tab