Infrastructure
This cloud feature allows us to initiate and shut down application instances to meet capacity on demand.
What is Autoscaling?
When reviewing your throughput and response time in New Relic for your application and it looks normal, what else can you look at?
Does the apdex score reflect a normal pattern?
These are 2 key reasons to record the on boarding training sessions.
What is training the rest of the support teams in India and Mexico; and for new SOC employees.
This is the recommended strategy to keep run books up to date.
What is Quarterly or with a change release?
Engage your backup to be available, notify SOC and send a message to your SRE/Squad Lead
What should you do if you are on call and become indisposed?
In a disaster situation at any one data center in the IBM Cloud or at AA, this tool allows systems to be available to the customer.
What is Akamai?
What can you do to monitor a particular transaction in your app that is significantly more important than others?
Do you want to consider setting up a Key Transaction to give that transaction a different Apdex threshold and/or a different alert policy so you can monitor your app exactly how you need to.
For a new Squad this training is required during on boarding.
What is ICD (IBM Control Desk) or Ticketing tool training?
This is the Up-Time goal we need to achieve and sustain using Run Books.
What is 99.95%?
This is the coverage times provided by the development squad for Ops Support to resolve High Sev problems?
What is 24x7x365 days a year?
Microservices should be architected to run at least 3 instances each in 2 or more data centers.
How do you architect your microservices to be highly resilient to disaster situations
For an APDEX score, what's an easy way to determine "Normal"? What is the zoom out feature?
You would use the time picker and see if the overall pattern is consistent.
The guideline is to engage the SOC for these many weeks prior to go-live for OnBoarding.
What is the 7 week guideline? (It would be your Dev time if less than 7 weeks.
This set of directions will be used by SOC (and ITOC) when the primary on call does not respond to a priority 1 or 2 incident.
What I the Escalation policy or rules?
These are the "UP Time" requirements for the FLY Program's critical processes.
hat is 99.95% or a maximum of 21.6 minutesof outage per month?
These are 2 message brokers available in IBM Cloud?
What is RabbitMQ and Kafka?
These are the two types of APDEX scores provided by New Relic to measure response time quality.
What are the browser and application APDEX scores?
This role in the Support model coordinates all the on boarding activities.
That is the Solution Support Engineer (SSE)?
This tool has been established as the standard for runbooks instead of MS Word.
What is ASCII Docs?
This is the response time requirement for a Team Priority 1 Incident.
What is 15 Minutes?
You should run at least 3 instances of your app in each of the 2 cloud data centers.
What is the recommended minimum number of microservice instances to run?
These four types of synthetic monitors are provided byNew Relic.
What are Ping Monitors, Simple browser monitors, Scripted browser monitors, API Tests?
This activity must be completed in order to impart on boarding training to the SOC.
What is developing a run book?
If done properly a run book can also be a BLANK for a new squad member.
What is a training document?
These are my responsibilities after opening a high severity Cloud Ticket.
What is being available and responsive to the Cloud engineer working your ticket?