Warranty
Who do we send service requests to?
The warranty team
Do we install toilets?
No
How long do we have to respond to a client's email ?
24 hours
What is Spongebob Squarepant's pet name?
Gary
What is the email we send warranty requests to?
Northwest.clientservices@ferguson.com
Who schedules installs?
Local install team
On OML where can I look to see if product has been received in Trilogy?
Line 5
Is this year a leap year?
Yes
If a client calls in and has a broken glass shade on their ceiling fan, would you make a service request?
No we would call the manufacturer and get a replacement sent out
What is the difference between NID and NII
NID is curbside delivery only/ into garage if easy access and NII is install and bringing appliance into home
What is the project naming convention suppose to look like in Salesforce?
NW.ARI #. Customers last name or Customers address
Who are the main Avengers?
Iron Man, The Hulk, Captain America, Black Widow, Thor and Hawkeye
If appliances are delivered but not unboxed for several months, what may be required if damage is found when unboxing?
An install receipt from the contractor!
What is the delivery code that needs to be on all delivery only orders?
;FAD
What are the 3 things needed to be done when a client is wanting to return an item and get a refund?
RFCE , Appdep and CSR
How many seasons did the show Friends run?
10 seasons
If a customer calls in saying their new dishwasher is missing a toe kick, what do we do?
Who adds/changes install codes on an order?
The consultant
Where can I check to see if there are other open cases for a client in Salesforce?
Contact Details
What is the name of the "other world" in Stranger Things?
The Upside Down