By ear
This skill involves giving full attention to a speaker, using eye contact, and responding to show understanding.
What is active listening?
This skill means working effectively with others to achieve a shared goal.
What is teamwork?
This ability helps you recognise and share the feelings of another person.
What is empathy?
This leadership skill includes guiding a group, setting direction, and supporting others to succeed.
What is leadership?
This skill focuses on encouraging others to take action and do their best.
What is motivating others?
This process involves calmly discussing disagreements to reach a fair solution.
What is conflict management?
This communication strategy includes paraphrasing and asking clarifying questions to show understanding.
What is active listening?
This relationship skill is built through trust, reliability, and consistent communication over time.
What is building relationships?
This skill involves reaching an agreement between two or more parties with different needs or viewpoints.
What is negotiation?
This influence skill uses reasoning and evidence to convince someone to accept an idea or plan.
What is persuasion?
This teamwork behaviour includes sharing responsibility, respecting roles, and contributing fairly.
What is effective teamwork?
This leadership behaviour focuses on inspiring others through vision, support, and positive role modelling.
What is motivating others?