Miscommunication and conversation repair
Examples of channels for a message to go through
What is "spoken, nonverbal, text, email, letter, phone call?"
A topic for casual conversation with a close friend
What is "a mutual interest, work/school, weather, etc.?"
Some nonverbal things we can do to show interest when others are talking
What is "nodding, making expected facial expressions, eye contact (only if you want to and are comfortable!!!!)"
Some signs that it might not be a good time to talk to someone
What is "looking busy, wearing headphones, looking angry, on the phone, etc.?"
The basic emotion closest to "excited"
What is "happy?"
Things you might do in conversation that could lead to miscommunication
What is "use unclear tone, use unfamiliar/non-specfic language, talk too quickly/quietly, assume listener knows more information than they actually do?"
A topic to be careful about in conversation with casual friends or acquaintances
What is "money, family problems, politics?"
Something we can do when others are telling us about something to get more information
What is "ask a follow-up question?"
Some signs that it might be a good time to talk to someone
What is "in a good mood, looking lonely or bored, aren't busy, etc.?"
The basic emotion closest to "furious"
What is "angry?"
Some signs that your listener might be confused
What is "shaking their head, furrowed eyebrows, frowning?"
You might talk to this person about a personal issue that's troubling you
Who is "a parent" or "a close friend?"
Something we can do verbally when others are telling us about something to show that we were listening and are interested
What is "make a supporting comment?"
A word that means "to make a guess about someone or something based on observations"
What is "inference?"
The basic emotion closest to "horrified"
What is "afraid or scared?"
Something you can do if you don't understand what someone is talking about
What is "ask for repetition or clarification?"
A consequence of not keeping topic maintenance
What is "listener confusion"
What is "other person feels sad or think you are rude or don't care about their opinion"
In the acronym S.T.O.P. used for reading the room, the letter P stands for this
What is "people?"
The basic emotion closest to "shocked"
What is "surprised?"
The 3 steps of conversation repair
What is "realize conversation is off-track, figure out where it went off-track, think of a way to make it run smoothly again?"
Signs that your partner might be uncomfortable or unhappy with the current topic
What is "looking away, making faces, etc.?"
A sign that it is your turn to talk in the conversation
What is "being asked a question, partner is looking at you, a pause, etc.?"
In the acronym S.T.O.P. used for reading the room, the letter T stands for this
What is "time?"
The basic emotion closest to "despondent"
What is "sad?"