Communication
What is Communication
Communication involves sending a message through talking and body language and receiving a message through listening.
What is Verbal Communication
What you say
Name the communication styles
Passive, passive aggressive, aggressive, assertive
Passive Communication
poor eye contact, quiet, allows others to take advantage of them, lacks confidence
Why do we use "I" statements
“I” statements focus on expressing your feelings and needs without placing blame
Why is Communication Important
To tell people what is wrong with you and what you need
Examples of Verbal Communication
Talking face-to-face in conversation, Talking over the telephone, Public speaking, ordering food at a restaurant, asking for directions
What communication style would make someone make a status on social media about someone instead of communicating
Passive-Aggressive Communication
Aggressive Communication
speaks loud, disrespectful to others, frequently interrupts, doesn't compromise, easily frustrated
Why aren’t “YOU” statements very productive for conversations?
They make people feel like they are being blamed, they get defensive, You aren't saying what is wrong and resolving a problem
How do you use an "I" statement
I feel (emotion), when (what happened), I need (what do you need to feel better).
What is Non-verbal
what you do/body language/gestures
What communication styles causes you to be walked over
Passive Communication
Assertive Communication
clearly states wants and needs, willing to compromise, listens without interrupting, good eye contact
Change "You" statement to and "I" statement - Why are you always interrupting me?
I feel frustrated when I'm interrupted because I would like to finish expressing my thoughts.
change "you" statement - “You always forget to take out the trash”
“I feel frustrated when the trash isn’t taken out on time”
Examples of non-verbal communication
facial expressions, body movement, gestures, eye contact, touch, tone
What communication style makes people feel like they have to walk on eggshells around you
Ineffective to effective - You have no right to raise your voice at me!
I’m uncomfortable when you raise your voice at me.
What movie clip did we watch where an "I" statement was used?
The Break up
three types to communicating
How do you show you are actively listening
be present, show interest, ask questions, don't interrupt, make eye contact
What is the best communication style to use
Assertive Communication
Ineffective to effective communication - Stop talking!
Please stop saying that to me.
What was the "I" statement used in the movie clip
"I don't feel you appreciate me and all I want is for you to show me that you care"