Conflict Styles
How many conflict styles are there?
5
What type of self care includes getting enough sleep, eating nutritious meals, and exercising regularly?
Physiological needs.
What does active listening consist of?
Paying full attention to someone when they are speaking, not interrupting, and showing that you understand through body language.
A person with their arms crossed and brow furrowed is showing what emotion?
Defensiveness or frustration
What are the feelings of happiness, sadness, anger, and fear an example of?
Emotions
What are the names of the conflict styles?
Accommodating, Competing, Avoiding, Collaborating, Compromising
What is the highest level of Maslow's hierachy of needs?
Self-actualization.
Active listening includes both verbal and ________ communication?
Nonverbal
How can you detect a fake smile?
Lack of eye movement.
What is the ability to understand and share the feelings of others called?
Empathy
What does it mean to have a ACCOMMODATING conflict style?
Setting aside their own needs because they want to please others in order to maintain positive relationships.
What is love and belonging?
The need for connection with others.
What is the technique called when you repeat or summarize what someone said to you?
Paraphrasing.
What can touching or rubbing your neck indicate?
Nervousness or uncertainty
What is the term being able to recognize and understand your own emotions called?
Self awareness
What does it mean to have a COMPROMISING conflict style?
Settling a conflict by sacrificing a portion of their solution leading to neither party being fully satisfied.
What are safety needs?
Safety, security, and stability.
A person who listens to respond instead of to understand lacks what key element in active listening?
Empathy
What body cue shows curiosity or interest?
Head tilt and raised eyebrows.
What is the process of choosing between different options by thinking about the consequences?
Decision making
What does it mean to have a COLLABORATIVE conflict style?
Everyone has a say, and contributed to reach a solution. This solution is accepted as the best outcome for all involved.
List all 5 categories of Maslow's hierachy of needs from bottom to top.
Physiological needs, safety and security, love and belonging, self-esteem, self-actualization.
What is the 55/38/7 Formula?
55% of communication is nonverbal, 38% is tone of voice, and 7% is actual words
What does avoiding eye contact usually imply?
Dishonesty
What does SEL consist of?
It consists of developing self awareness, self management, and understanding your emotions.