Social Jeopardy

Terms & Conditions

100

A member bought cover with roadside and at home, when can they use their at home cover?

From the start date

200

If we have agreed to reimburse your car hire costs before hand, what amount do we offer per day?

£35 per day

300

How many claims can you make on a 18 month Comprehensive European Policy?

5

400

Member cancels their annual policy within the cooling off period after we have attended a breakdown. What refund are they entitled to?

What they paid for the policy minus £85.

500

With Comprehensive Plus European Cover, you have the option to leave your car in Europe to get repaired if the repairs are over £500. How much will the RAC cover £££ for someone to return and collect the car back to the UK?

Up to £600. 

Sprinklr

100

"Who do I contact in relation in my battery warranty?"

What sentiment is this statement?

Neutral

200

What does the lock icon mean in terms of visibility? 

Private message

300

How do you ban an account in Sprinklr?

Click on the 3 dots next to the comment or post, select Macro, and click on Block User

400

You've told the customer you've escalated their breakdown internally during a live breakdown. They've thanked you for it. What should you do now?

Set a reminder to check back in with the member and apply Closed + Resolved macro.

500

Name the three closed macros and explain when we use them.

Closed + Diverted = when we have given the member a phone number or other contact details for another department

Closed + Resolved = when we have taken action for the member to assist them with the query/complaint

Closed = No response required.

Content

100

Who is the current face of the RAC on social?

Mikolaj Renk

200

In which video was a controversial shirt worn?

Bank Holiday ft Alice in PR

300

How many account do we follow on ig?

177

400

What are the FORCES?

Fuel, oil, rubber, coolant, electrics, & screen wash

500

What is the HEX for RAC Orange?

#F95108

TOV

100

In a complaint response is it correct to use an exclamation mark?

No!

200

Customer has 17 historical cases. Do we engage?

Yes, depends on what they said!

300

"Please call the membership team on 0330 159 0740"

Reword this to match our tone of voice.

I suggest you give our membership team a call on 0330 159 0740 and they'll be able to help :)

400

What are 4 other ways to say "I've escalated this" following a final outcome to a members complaint. 

I have passed ...

I have raised...

I have forwarded...

I have flagged this...

I have handed this over...

I have referred this...

500

What are the 7 forbidden words? (guess 5 to win)

Unfortunately, can't, might, maybe, possibly, assume, and can (depends on context)

Building Complaints

100

Do we build complaints in a live breakdown situation?

NO. 

200

Member has 750k followers on X, how do we raise this complaint?

The escalation guide

300

You've build a complaint where the member's vehicle has been damaged. Which pot do we assign the case to?

Parmjit Kallu

400

A member is complaining about SMR. The member has not yet received service. Do we build a complaint?

No. We contact SMR directly. 

500

The scheme code is showing as NONVAL, how do you search to find which membership type the member is on?

Traction.