How you look
Body Language/Nonverbal
Body Language/Nonverbal
What does it usually mean if someone is avoiding eye contact and looking at the ground while talking?
They might be shy, nervous, or uncomfortable.
When greeting a customer, what is a polite way to start the conversation?
Good morning!
How’s your day going so far?
Why is it important to speak at a slower pace when taking to a customer?
So the customer can understand you
What Is The Main Color Of St. Patricks Day?
Green.
Name 2 ways to show you are listening when someone is talking. In other words, how can you drive the conversation?
nodding
smiling
making eye contact
making comments
If a teacher asks, “How are you?” what is a good response to keep the conversation going?
“I’m doing well, thanks! How about you?”
If a teacher asks you to repeat something, what should you do with your volume?
Speak a little louder, but not shout.
Name a small plant that normally has 3 leaves and is said to be lucky.
Four leaf clover
How would a teacher feel if you stand too close to a teacher while delivering their order? Why?
It might make them feel uncomfortable because you are invading their personal space.
What are some good topics to talk about with a customer you don't know well?
The weekend
The weather
School events
Their coffee order
You walk into a classroom and all the students have their heads down writing and the teacher is walking around the room. No one is talking.
What is happening?
What volume should you speak?
Taking a test
Whisper
What small animals food is said to be lucky.
When you deliver their coffee, you notice a teacher is standing at the door with their arms crossed and a serious face talking with a student. What could this mean? And what should you do?
They might be upset with the student, talking about a serious topic, or not having a good day.
Deliver the coffee quickly
Do not ask about the situation
You ask a customer "how was your weekend?" The customer responds "great I got a new grandchild this weekend!"
Give 2 follow-up questions you could ask.
Any on topic questions
Are you excited?
Is it a boy or a girl?
Have you got to the him/her?
How is the baby/mom doing?
ACT it out:
Say "Here's your coffee"
-Happy
-Annoyed
-Bored/Tired
(Mr. Martinez and Ms. Flower will judge)
Happy- higher pitch, clear voice, louder volume (think waves)
Annoyed- mumbled, low pitch, low volume
Bored- slow rate, low pitch, low volume.
What is found on the foot of a a four legged animal and used to play a tossing game.
A horseshoe
ACT IT OUT!!!!!!
Choose one team member to ACT IT OUT!
Your challenge is to respond appropriately to Ms. G's body language
1. Notice Ms. G is busy and not wanting to talk
2. Deliver the order quickly
3. Don't stay too long
ACT IT OUT
Normal coffee delivery ending the conversation first
Saying something like:
"Well have a good day"
"I will leave you to it"
"Order again soon"
"Enjoy your coffee"
Someone using a high pitched voice AND fast speech might be expressing what emotion?
Nervousness
excited
surprised
Name a cereal that has a leprechaun on it
Lucky Charms.