Things to say/do while at work
If your co-worker is having a bad day and doesn't want to talk, what is the best thing to say/do?
Stay quiet or ask them if there is anything you can do
Is the question below an example of a open or closed ended question?
Do you like to watch movies?
Closed
How can you tell if someone is upset?
Crying
Crossing arms
Eyebrows
Current conversation topic: weekend plans
They have told you that they are going to a movie.
What is a follow up question you could ask?
What movie are you going to see?
Who are you going with?
What was one of your places to go this summer?
Chicago because they have a really nice museum
A customer needs help locating an item and they ask you where to locate it.. what would you say?
What aisle it is in (the name of aisle along with the number) or what it is near (such as electronics)
Is the question below an example of a open or closed ended question?
What are your plans for the weekend?
Open
One way someone can tell if you are engaged in the conversation
Eye contact
Current conversation topic: Favorite food
They have told you that their favorite food is ice cream
What is a follow up question you could ask them?
What flavor ice cream?
What brand?
If you took a trip to Disney World, what would be the first thing you would do?
First thing to do is go to Animal Kingdom or go to a fancy restaurant
When bagging groceries give an example(s) of a conversation starter....
How is your day going?
How would you like your groceries bagged? (paper or plastic)
Is the question below an example of a open or closed ended question?
How are you doing today?
**BONUS**: Ask a follow up question
Closed
The follow up question helps to make it an open ended question
One non-verbal gesture you should not do while in a conversation
Yawn
Cross your arms
Roll eyes
Current conversation topic: Talking about their career
They have told you that they work at Target
What is a follow up question you could ask them?
What job duties do you have at Target?
What do you like about working there?
How long have you worked there?
Out of the four parks (Hollywood, The Animal Kingdom, Epcot and Magic Kingdom) which two are your favorite?
Magic Kingdom and Hollywood
1.) If a customer complains what should you say to them?
2.) If they request for a manager what should you say?
1.) To take care of the item if you can (such as placing in damaged area) Apologize and lead them to a manager if needed
2.) That they can be found at the front desk (explain to the customer where that is)
Is the question below an example of a open or closed ended question?
What hobbies do you like to do in your spare time?
Open
How can you tell if someone is getting angry? (non-verbal's)
Crossing arms
Pacing back and fourth
Tone in face (eyebrows)
Rolling eyes
Current conversation topic: Family
They have told you that they have two younger sisters named Anne and Sarah
What follow up question could you ask?
What do the three of you all like to do?
Similarities?
Differences?
What do they do currently? (Job, school, etc.)
If you had four hundred dollars on a trip, and you went to your favorite Mall of America, what would be the first thing you would want to do?
Try a new fancy restaurant and get tickets to the underwater Sea World place
List two conversation starters/questions you can ask a co-worker to begin a conversation
1.) What department do you work in?
2.) What is your favorite thing to do at work?
Is the question below an example of a open or closed ended question?
How many siblings do you have?
Closed
What are two non-verbal communication examples
refers to gestures, facial expressions, eye contact (or lack thereof), body language, posture, and other ways people can communicate without using language.
Current conversation topic: Traveling
They have told you they love to travel and they have traveled to several states and countries.
Their favorite country to visit was Spain and their favorite state to visit was Colorado.
Give two follow up questions
What did you like about Spain?
What did you like about Colorado?
At the Henry Ford Museum, what is your favorite historical event?
Rosa Parks