Social Security Cards
The color of Social Security cards
What is blue?
The first CHIP Action folder of which you use when someone asks for information off of their Social Security record.
What is Access/Disclosure?
ALJ
What is Administrative Law Judge?
In the Representative Payee folder, the drop down you choose when beneficiary requests to become their own payee.
What is to apply for direct payment?
The CHIP action folder that you would process a proof of income letter.
What is Benefit Verfication?
The CHIP action folder and sub-folder you work from when someone alleges identity theft.
What is SSN inquiries>Problems?
The CHIP action folder you initially use when the ONLY ACTION someone wants to do is update their address (does not want ANY information from their record)
What is Acceptable Reporter?
NH
What is Number Holder?
The two items the applicant payee needs to bring to FO when they wish to apply to become someone's payee (no payee currently on file).
What is their proof of their identity and the name, address & telephone number of the beneficiary's primary physician?
The Chip action folder that you would process an estimate of someone's monthly retirement amount and the PCOM query you would use.
What is Benefit Estimate and PEBES (or PBRQ).
The lifetime limit of Social Security replacement cards.
What is ten?
The items you ask a beneficiary to verify when they are requesting information from their record - before you release any information.
What is:
1.) SSN (if not propagated by screen pop), 2.) First and Last Name, 3.) DOB, 4.) POB, 5.) Another piece of identifying info (such as mother's maiden name or father's first and last name), & 6.) Complete mailing address currently on file.
Bene
What is a beneficiary? (a NH receiving benefits)
The name of the report that some representative payees must complete on an annual basis.
What is Representative Payee Accounting report?
The CHIP action folder that you would go to for someone wants to have a Rep Payee appointed to their record?
What is Representative Payee?
TRUE/FALSE: You can apply for a "new" social security number.
What is true?
What seven pieces of information must you verify from a beneficiary before changing their direct deposit information?
What is: 1. SSN (if not propagated by screen pop), 2.), First and Last Name, 3.) DOB, 4.) POB, 5.) another piece of identifying info (such as mother's maiden name or father's first and last name), 6.) complete mailing address currently on file, AND 7.) current routing (RTN) and account number (DAN) on file.
DAC
What is a Disabled Adult Child
What CSRs send to FO to alert them that payee development may be required.
What is a MDW (for T2 or concurrent cases) or DW01 (for T16 MSSICS cases)?
The CHIP action folder to process an address or telephone number update
What is the COA/DD/Tel?
What three primary proofs an adult (18+) needs, to obtain a replacement Social Security card. (U.S. citizenship established already in Social Security's records).
What is a valid state Driver's license, state ID, or a U.S Passport?
The items you ask a representative payee to verify when they are requesting information from their beneficiary's record - before you release any information.
What is: the beneficiary's SSN (if not propagated by screen pop), First and Last Name, DOB, POB, another piece of identifying info such as mother's maiden name or father's first and last name, and complete mailing address currently on file and then...the same info for the payee
MBR
What is Master Beneficiary Record?
TRUE/FALSE: Representative Payees that must complete their accounting reports online only.
What is FALSE? They can return it to the Wilkes Barre location in the envelope provided.
The CHIP action folder that take you to a great list of subsidiary systems we can use for call processing. (In the middle)
What is Internet Options?