Listening to Others
True or False: It is okay to talk over a person when they are explaining something to you.
False
True or False: When you make a request, even when you are polite, it will be guaranteed that it will be compelted?
False.
True or False: You should continuously repeat the positive thing the individual did even after they have said "thank you".
False
True or False: You should speak calmly and firm when expressing unpleasant emotions.
True
Listening to Others
True or False: You should repeat back what you heard the other person saying.
True
True or False: When someone does not respond quickly to your request, you should repeatedly ask them until they answer you.
False
True or False: When we notice a person doing positive things and acknowledge it, it helps us to increase a person's sense of belonging and being able to do things well.
True
True or False: Having unpleasant feelings is bad and you should not have them.
False
Making Requests
Watch this clip!
Did he or she use the skill of active listening? If so, what did they do? If not, what could they have done better?
(Legally Blonde)
Let's discuss!
Asking a psych tech if you can use the phone to make a call on the unit phone.
Let's discuss!
A psych tech helps you complete your ADLs.
Let's discuss!
You would like to take a shower and you ask a psych tech to get the items that you need to take a shower but they become busy and forget to get them for you. You end up missing pop run due to not completing your ADL.
Expressing Positive Feelings
Watch this clip!
Did he or she use the skill of active listening? If so, what did they do? If not, what could they have done better?
(The Incredibles)
Let's discuss!
Your roommate keeps touching your personal items without asking.
Let's discuss!
You enjoyed a group that you attended and you would like to let the group leader know how much you enjoyed it.
Let's discuss!
You are late to a group due to being signed out late because staff was preoccupied with helping other patients. The facilitator will not let you in due to you being late and you loose out on PST.
Let's discuss!
Expressing Unpleasant Feelings
What are the steps you should follow when Listening to Others?
1. Look at the person.
2. Let him or her know that you are listening by either nodding your head OR saying something like "Uh-huh" or "OK" or "I see".
3. Repeat back what you heard the other person saying.
What are the steps you should follow when Making a Request?
1. Look at the person.
2. Say exactly what you would like the person to do.
3. Tell the person how it would make you feel.
What are the steps you should follow when Expressing Positive Emotions?
1. Look at the person
2. Tell the person exactly what it was that pleased you.
3. Tell him or her how it made you feel.
What are the steps you should follow when Expressing Unpleasant Feelings?
1. Look at the person. Speak calmly and firmly.
2. Say exactly what the other person did that upset you.
3. Tell the person how it made you feel.
4. Suggest how the person might prevent this from happening in the future.
Double Jeopardy!!!