Questions
The questions typically start with, "Who?" "Where" "When?" and elicit a specific answer. May also be a form of asking "yes or no" questions.
Probing Questions
The act of conveying information without the use of words.
Non-verbal communication
Repeating a summary of what has been said back to the speaker is a technique used by the listener to repeat what has been said in their own words. ____ involves taking the main points of the received message and reiterating them in a logical and clear way, giving the speaker chance to correct if necessary.
Summarizing
Giving more than bare minimum answers and/or one-word responses.
Elaboration
A relaxation technique in which a person focuses on taking slow, deep breaths.
Deep breathing
A question asked about something that is unclear or hard to understand.
Clarification questions
The individual display of happiness, sadness, anger, fear, and/or other emotional experiences.
Facial expressions
Restating the same information, using different words to more concisely reflect what the speaker said.
Paraphrasing
A way to keep a conversation going and learn more about someone's thoughts, emotions, and experiences.
Questions
Positive internal dialogue to decrease anxiety.
Positive self-talk
These are questions that encourage elaboration, rather than “yes” or “no” responses. These questions typically start with "What?" or "How" or "Why."
Open-ended questions
Deliberate movements and signals that can communicate meaning without words. 4 Common ______ include waving, pointing, and giving a "thumbs up" sign.
Gestures
Responding to the other person by reflecting the thoughts and feelings you heard in his or her words, tone of voice, body posture, and gestures.
Reflection of feelings
Going back to any previous subject and ask questions related to that and/or transitioning to a new topic.
Conversation Threading
Plan ahead for social situations that make you nervous can help you feel more confident. Ex: pocket questions
Prepare in advance
The eyes play a role in nonverbal communication, with such things as looking, staring, and blinking being important cues.
Eye contact
The process of listening with complete, uninterrupted engagement - being present in-the-moment with the speaker
Being attuned
Questions you have memorized to start a conversation, maintain a conversation, and/or avoid silence.
Pocket Questions
The use of the body and posture for communication.
Body Language