Questions
Questions that encourage a full answer and typically start with "Why" "How" or "What."
Open-Ended Questions
When you copy the facial expressions, gestures, vocal inflections, and attitudes of another person during a social interaction.
Mirroring
The way someone positions their body depending on the situation, the environment and how they are feeling.
Body Language
Repeating a summary of what has been said back to the speaker is a technique used by the listener to repeat what has been said in their own words.
Summarizing
An observation on your mutual shared reality (i.e., something that you both are experiencing and witness to). This is dependent on the setting you encounter the individual in.
Anchor
Questions that are intended to build on what was previously discussed.
Probing Questions
Determining the feelings and emotions in a person or client's body language, and stating those feelings back to the person.
Reflection of Feelings
Using the eyebrows, mouth, eyes and facial muscles to convey emotion or information.
Facial Expressions
To summarize a message with fewer words. This active listening technique does two things. It tells the speaker that you're listening attentively, and it allows you to check your understanding and focus on the core of the message.
Paraphrasing
Disclosing something about yourself that is related to the anchor used.
Reveal
A question that is asked about something that is unclear or hard to understand.
Clarifying Questions
The act of conveying information without the use of words.
Nonverbal Communication
Using your eyes to communicate attention and interest.
Eye Contact
Examples of this are open-ended, probing, and clarifying...
Questions
Strategy to keep the conversation going by asking a question.
Encourage
Questions that ask you to choose from a predefined set of responses, typically one-word answers such as “yes/no”, “true/false”, or a set of multiple-choice questions.
Close-Ended Questions
A movement of part of the body, especially a hand or the head, to express an idea or meaning.
Gestures
Being Attuned
Questions that can be used to avoid the silence and create an emotional connection, showing that you are interested in what the other person has to say.
You-Questions
Moving your head in a manner that signals agreement and interest in the conversation.
Nodding
Going back to any previous subject and asking questions related to that.
Conversation Threading