Empathy
What is the definition of empathy?
The ability to read and understand others' feelings and thoughts, and letting the person know you understand in a positive way.
Name two techniques for active listening
Ask questions,Eye contact
The part(s) of the body used to show a gesture.
hands/arms
There is NO way to overcome social anxiety.
False
what are the four types of communication
verbal, non-verbal, visual and written communication
Which of the following words could be used to describe a person who shows empathy to others?
compassionate,emphatic,humane,gentle
When you can hear an air conditioner running is that hearing or active listening?
Hearing
Which nonverbal behaviors, if any, are universal?
Facial expressions
How is social anxiety treated?
psychotherapy, medication, or both.
sounds, words, language and speaking
verbal communication
What is something that could cause a person to feel scared?
something that is startling or unexpected
What is one way to improve on your active listening?
Ask questions
What are some of the messages that we communicate through our nonverbal behaviors?
happiness, engagement, concern, gratitude and confidence
What is the cause of social anxiety?
several parts of the brain are involved in fear and anxiety and that genetics influences how these areas function.
television, maps, photos, videos, charts, and graphs are examples of
visual communication
Which of the following words/phrases would an empathic (empathetic) person most likely say?
That doesn't make sense to me. I can see why you'd think that. Don't be upset. That should not have made you angry. I'd feel sad if that happened to me too.
True or false: to convey interest and encourage the other person to keep talking is the purpose of the restating technique.
False
How do our cultural spaces affect our identities?
contributing to how they see themselves and the groups with which they identify
Isn't social anxiety just a form of shyness or introversion?
physical ways of communication, like, tone of the voice, touch, smell and body motion.
non-verbal communication
What are some do's and don'ts of showing empathy?
Do listen, try and understand what it's like for the other person, put yourself in his/her place, offer help or support. Don't ignore, tell him/her to not feel a certain way
True or False: Clarifying is one of the techniques used for active listening.
True
How does nonverbal communication differ from verbal communication?
Nonverbal communication, on the other hand, is the signs and messages that we communicate using things like body language, gestures, and facial movements.
How common is social anxiety?
12.1% of U.S. adults experience social anxiety disorder at some time in their lives.
the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs.
communication