Communication
This is a polite expression of praise or admiration towards someone
What is a compliment?
People with higher levels of empathy are generally better at resolving conflicts
What is true?
This key strategy involves paying attention to understand the other person's perspective
What is active listening?
When you assume you already know what someone will say before they finish, it can lead to this problem
What is misunderstanding?
This body language gesture can often signify defensiveness or discomfort
What are crossed arms?
This term refers to expressing your thoughts and feelings clearly and honestly without being aggressive
What is assertiveness/firm/determined?
Offering a hug or comforting words to someone who is sad is an example of this
What is showing comfort?
In conflict resolution, this term refers to finding a middle ground where both parties give up something to reach a solution
What is compromise?
Looking out the window or daydreaming while someone is talking means you're not doing this
What is paying attention?
Maintaining this during a conversation helps convey interest and sincerity
What is eye contact?
One way to ensure your message is understood during a conversation is to do this
What is ask for feedback or clarification?
This action involves trying to understand what someone else is going through
What is looking from their perspective/ putting yourself in someone else's shoes?
Keeping calm during a conflict helps in managing these and promotes constructive dialogue.
What are emotions?
Listening well helps build this between two people, making them trust each other
What is a strong relationship?
A hand wave and a thumbs fall into this category
What are nonverbal hand gestures?
This category includes body language, facial expressions, gestures, and tone of voice
What is nonverbal communication?
Empathy is often confused with this similar concept, which refers to feeling pity or sorrow for someone else’s misfortune.
What is sympathy?
Taking a break or using calming techniques to reduce tension in a heated argument can help in this
What is de-escalation or cooling down?
This action, where you stop someone before they finish talking, is a sign of poor listening
What is interrupting?
This non-verbal behavior, involving rapid foot tapping or shifting from side to side, is often a sign of this emotion.
What is nervousness or anxiety?
A key component of effective public speaking is this
What is proper delivery or engaging speech?
This psychological disorder is characterized by a significant lack of empathy towards others
What is narcissistic personality disorder?
This term describes the process of discussing to reach an agreement that is acceptable to all parties involved
What is negotiating?
When working in a team, active listening ensures that everyone feels this.
What is included or heard?
A lack of these during a conversation might indicate a lack of interest or discomfort
What are facial expressions?