Active Listening
Name two examples of nonverbal communication.
Nodding, smiling, frowning, eye contact, shaking head, etc.
What is a conflict?
A conflict is when there is a disagreement or problem between people. This can happen when people want, need, or expect different things.
You could ask them to join you and your friends.
Which of the following is an example of an open-ended question?
A. Did you eat breakfast this morning?
B. Have you ever been to the beach?
C. How do you feel when someone is mean to you?
D. Can you do a cartwheel?
Which of the following is not an example of a way to resolve conflict?
A. Talk it out
B. Insult the other person
C. Apologize
D. Ask for help
What does it mean to use reflection when communicating with someone?
Reflection means to summarize the speaker's important points in your own words.
What does it mean to compromise?
A compromise is when each person gives up something so that they can reach a decision they both agree on.
For example: You and a friend both want to swing on the swing set. You compromise by agreeing to take turns.
What should you avoid doing when communicating with someone until you fully understand their point of view?
You should avoid making judgements before you fully understand the speaker's point of view.
What is an example of an I-Feel statement you could use if a friend didn't invite you to their birthday party?
Example: I feel sad when I'm not included because it makes me feel like you don't want me there.
How do distractions affect listening?
Distractions prevent you from being able to focus on the speaker and can make them feel like you are not really listening.
Which of the following is the best example of an apology?
A. "Sorry."
B. "I'm sorry you feel that way."
C. "I'm sorry, you know I didn't really mean that."
D. "I'm sorry that I borrowed your tablet without asking. That was mean and I should have asked. Is there anything I have that I could share with you?"