Making friends
What is a good way to start a conversation with someone you don't know?
- Introduce yourself
- Ask about a shared interest e.g. class or hobby you both enjoy
- Ask how their day is going
How do you show a friend that you care about them?
- Spend time together
- Support them when needed
What is the first thing you should do when a customer enters the store?
Greet them with a smile, say hello, and ask if they need help finding anything.
What should you wear to a job interview?
Wear neat, clean and appropriate clothing
Why is teamwork important in a job?
It helps everyone work together to complete tasks more efficiently and creates a positive work environment.
How can you tell if someone wants to be friends?
- They listen to you and show interest in what you say
- Ask questions
- Want to spend time with you
What should you do if a friend is upset but doesn't want to talk about it?
Give them space, but let them know you're there for them whenever they are ready to talk.
If a customer looks like they are having difficulty finding a product, what should you do?
Ask them what they are looking for and if they need help finding it.
What is a good way to introduce yourself during a job interview?
Smile, give them a handshake, and say "hello, my name is ..., thank you for the opportunity to meet with you"
How do you contribute to a positive work environment?
- Help out when needed
- Stay positive even during stressful situations
If you see someone sitting alone, what is a friendly thing you can do?
- Approach them and be kind to them
- Ask if they would like to hang out with you
If you have a disagreement with a friend, how can you resolve it?
- Listen to their side
- Find a solution together
How would you handle a situation if a difficult customer is complaining about something that it out of your control (e.g. product being unavailable, pricing error)?
- Stay calm and listen to their concerns without interrupting
- Apologise for the inconvenience
- If it can't be resolved, let them know you will get the manager
- Choose strength that is relevant to the job, such as being a good communicator, a team player, being organised, hard working etc.
If you are asked to do something you are not sure how to do at work, what should you do?
Ask for help or clarification from a coworker or manager, and try to learn how to do the task correctly
Role-play: You see someone at lunch who is sitting alone. How would you approach them to start a conversation?
Role-play: You notice that a friend hasn't been texting you back, and you are unsure why. How would you check in with them?
Client can role-play politely asking if everything is okay, showing concern but not being pushy.
Role-play: You are serving a customer at the register. What would you say to them to make conversation and improve customer service?
Client asks questions such as 'How is your day going? or "Did you find everything you were looking for today".
What are three important things to include on a resume?
- Contact information (name, phone number, email)
- Brief summary (explaining your goals and skills)
- Any relevant experience (volunteer work, extracurricular activities, schooling achievements)
How can you handle it if someone doesn't invite you to their birthday party?
Don't take it personally. You could ask them if they want to hang out some other time and stay kind and respectful
How do you keep a conversation going with someone you have just met?
- Actively listen to their responses.
Why is it important to give your friends space sometimes, even if you want to hang out more?
Giving them space respects their boundaries and helps the friendship stay healthy without feeling overwhelmed.
What is the best way to handle a situation where a customer is asking for a refund, but the stores refund policy doesn't allow it?
- Politely explain the store's policy and offer alternatives.
- Be empathetic and assure the customer that you understand their disappointed
- Let them know you can get the manager if they are still not happy.
Role-play: You are in a job interview, and the interviewer asks why you want to work there. How would you respond?
If you accidentally give the wrong amount of change to a customer, how should you handle the situation?
Apologise immediately, explain the mistake, and correct it by giving the customer the right amount of change. Be calm and polite, and ensure the customer is satisfied with the solution.