Greetings
Conversations
Making an Order
Problem-Solving
Phone Calls
100

What are some words/phrases we can say to greet someone?

Hi, Hello, Good (morning, afternoon, evening), How are you? Etc. 

100

What do you think are good conversation starters?

"How are you?" 

"What did you do today?"

"How was your weekend?"

Compliment something about the student.

100

What is a polite word we should use when making a request?

"Please"

100

What is the first step in solving a problem?

Identify the problem

100

What is the first thing you do to make a phone call?

Dial the number on the phone

200

TRUE/FALSE: A handshake should be sloppy

FALSE (A handshake should be firm)

200

TRUE/FALSE: I should not answer my friend when they ask me a question

FALSE

200

What word should you say at the very end of your order?

"Thank you"

200

TRUE/FALSE: Staying calm is important when solving a problem

TRUE (There is no benefit in getting frustrated over a problem that can be fixed)

200

How should you greet someone on the phone?

Say "Hello, my name is ____"

300

How can we use body language when greeting someone?

Make eye contact, wave, nod, handshake, fist bump/high five, stand up tall, etc.

300

What is a question you could ask your classmate to get to know them better?

What do you like to do for fun? Do you play sports? What is your favorite question?

300

What does making eye contact show a worker?

That you are paying attention and being polite

300

What should you do it you are your friends disagree on something?

Come up with a new idea that everyone agrees on (compromise) 

300

If you call someone and they do not pick up, what should you do?

Leave a voicemail or call back later

400
How should you greet professors compared to your peers?

Avoid casual phrases such as "hey" and "what's up?" Use formal language such as "good morning" or "hello."

400

What are ways you can show you're listening to someone 

Maintain eye contact, nod, respond to classmates, ask questions, etc.

400

After you greet the worker, what is the next step?

State your order

400

TRUE/FALSE: We should not think before we act

FALSE: Thinking before you act is an important skill to avoid problems

400

TRUE/FALSE: You should talk in a normal tone when on the phone with someone

TRUE: There is no need to raise your voice or talk to quietly on the phone

500

Why is eye contact important?

Eye contact models respect and actively listening
500

What are some compliments you can give to someone?

I like your (outfit, shoes, hair), you are (kind, funny, hard-working), etc.

500

What should you do if you don't understand what the worker said?

Kindly ask them to repeat what they said
500

What is a positive outcome of sharing with your friend?

You both get a turn and avoid conflict

500

What should you say before you end a phone call?

"Goodbye," "have a good day," "talk to you later," etc