showing empathy
Active Listening & Validation
Giving someone full attention, acknowledging their feelings ("That sounds really difficult"), and resisting the urge to interrupt or offer immediate solutions.
Paraphrasing/Reflecting
Sounds like you are feeling overwhelmed with the new project" or "It sounds like you're saying..." to confirm understanding.
Radio Etiquette
Stating "break" to separate topics in a long transmission.
Waiting
She showed great patience while waiting for the test results".
Specific Industries
Shipbuilding, aerospace, and nuclear energy.
Reflecting Emotion
Matching the emotional tone of the speaker, such as offering a comforting gesture or showing concern when someone is distressed.
Asking Open-Ended Questions
Using questions that require more than yes/no answers, such as "What was the hardest part about that?".
Specific Timing:
Expect it by tomorrow EOD" rather than "I'll get it done soon".
Endurance
Training for a marathon takes immense patience and perseverance".
Repairs
Fixing broken metal parts and structural components.
Perspective-Taking
Imagining yourself in their specific situation to understand their viewpoint, even if you do not agree with it.
Positive Reinforcement
Using brief, encouraging verbal affirmations like "I see," "I understand," or "That makes sense".
Structure:
Using the "Why, What, How" framework to structure emails or reports.
Tolerance
"Teachers need a lot of patience with young children".
Construction
Fabricating steel beams for buildings and bridges, as well as pipeline construction.
Non-Judgmental Presence
Creating a safe space for someone to share their feelings without fear of criticism or shame.
Summarizing
Periodically reviewing key points of the conversation: "So, the main issue is...".
Actionable Info
"Need 200 wood," rather than "I need resources".
Forbearance
"He showed patience despite the rude behavior of the customer
Manufacturing & Auto
Assembling car frames, exhaust systems, and manufacturing machinery.
Pro-social Behavior
Pro-social Behavior:
Removing Distractions:
Turning off phones and maintaining eye contact to show engagement.
Keep it Brief
instead of "Roger that," or "Enemy top" instead of "I think I see someone near the top".
Longanimity
A, generally literary, term for long-suffering.
MIG Welding (GMAW)
Gas Metal Arc Welding, commonly used for its speed.