Handling Conflict
True or False: Yelling at someone is a good way to get them to listen.
False
True or False: It’s okay to touch someone without asking if you are close friends.
false
True or False: A healthy relationship includes respect for each other’s feelings.
TRUE
You see someone sitting alone looking sad. You want to check in without making them uncomfortable. What could you say?
Hi, I noticed you seem a little down. Would you like to talk or hang out?”
Which body part is most commonly used to show confidence in body language?
s posture or standing tall
You feel yourself getting angry during a disagreement. What is one thing you can do to calm down before responding?
take deep breaths, walk away, or count to ten
Before entering someone’s room or personal space, what is the polite thing to do?
knock and wait for permission
Name one “green flag” or sign of a healthy friendship
listening, trust, support, or honesty
A group member disagrees with your idea during a meeting. You want to respond without starting an argument. What’s a good thing to say?
Thanks for sharing your perspective. I think about it a little differently because…”
According to studies, which facial feature do people most rely on to detect if someone is sincere or lying?
the eyes
Name one respectful way to tell someone you disagree with them.
“I see it differently,” or “I hear you, but I have another opinion”
When someone asks you to stop doing something that makes them uncomfortable, what should you do?
stop immediately and apologize if needed
What is a good way to handle disagreements in a healthy relationship?
talking calmly, listening to each other, and finding a compromise
Your roommate forgot to do their chores again. You want to remind them kindly without sounding upset. What do you say?
Hey, just a reminder about the chores — can you please help out with them today?
On average, how many seconds of eye contact do people find comfortable?
3 to 5 seconds
Someone on the unit keeps interrupting you. What is a respectful way to let them know how you feel?
“I’d like to finish what I was saying, then I’d love to hear your thoughts”
You notice a peer looks uncomfortable when you stand very close. What should you do?
give them more space and step back
What is one way to build trust in a relationship?
being honest, keeping promises, or listening carefully
Someone criticizes your idea during group. How can you respond without getting defensive?
“Thank you for your feedback. I’ll think about it” or “I appreciate your input”
On average, how many inches or feet do people usually keep as personal space when talking to someone they don’t know well?
What is about 2 to 3 feet (or 24 to 36 inches)
This type of communication helps solve problems without being aggressive or passive.
Assertive
Why is it important to respect others’ personal space and boundaries on the unit?
helps everyone feel safe, respected, and comfortable
Name one way to support a friend who is going through a hard time.
istening, offering help, being patient, or encouraging them
You accidentally interrupt someone while they’re talking. What’s a polite way to fix it?
Sorry for interrupting. Please go ahead” or “I didn’t mean to cut you off
In conversations, what is the word for repeating back what someone just said to show you understand?
reflective listening