Empathy & Perspective Taking
Active Listening
Conflict & Repair
Perspective Taking
Conversation Skills 101
100

What does empathy mean in simple terms?

What is: Understanding how someone else feels; seeing things from another person's point of view; imagining what it is like to be in their shoes; feeling the emotions they may be feeling (one of these)

100

One thing you can do with your body to demonstrate you are listening

What is: eye contact, facing the speaker, nodding, open body posture (any one of these or something similar)

100

The first step in repairing a conflict is....

What is: acknowledging the impact/recognizing the other person's feelings

100

This skill means seeing a situation from someone else's point of view, even if you do not agree with them

What is perspective taking

100

What is small talk?

What is: a short, simple kind of talk you can use at the beginning of a conversation, such as asking about someone's day.

200

Finish the sentence to make it empathic: "I can understand why you might feel __ because __. "

What is: (any response that names a feeling and reason such as, "I can understand why you might feel upset because that was stressful."

200

True or False, you are listening if you are quiet but thinking about what you will say next

What is True

200

What is conflict resolution?

What is: managing disagreements in a calm and respectful manner, and finding a solution to them.

200

Perspective taking can help you do this with others, by understanding why they might like Minecraft when you prefer Roblox.

What is "get along with people" or "be a better friend"

200

True or False: Boundaries are meant to push people away.

What is False

300

One reason two people can feel differently about the same situation is.....

What is: different experiences, personalities, needs, emotions, interpretations (or something similar)

300

Name one follow-up statement that shows interest

What is: "that's cool," "no way," "can you tell me more about that?," "why do you think that?" (or something similar)

300

One risk of communicating only through text is....


What is: misunderstandings, lack of tone, assumptions, delayed responses (any one of these)

300

You think a joke is funny, but someone else looks hurt. How might they be seeing the joke?

What is: as an attack/insult, rejection, embarrassment, exclusion, breach of trust (or anything similar

300

In the "conversation stoplight" activity, this color means it is your turn to talk after you have listened and noticed that the other person is done talking.

What is: Green

400

An example of "walking in someone else's shoes"

What is: Imagining how someone else feels in a situation that you are not in; considering their thoughts and emotions

400

Someone keeps checking their phone while you talk. What listening skill is missing?

What is: attention, focus (or something similar)

400

How can you clarify a misunderstanding respectfully?

What is: asking clarifying questions, restating what you heard, and using respectful language (any one of these)


400

In what ways might perspective-taking help us be a better friend?

What is: getting to know someone, having discussions, learning, getting along with others (any one of these)

400

Phrases like "by the way," "speaking of," or "that reminds me" help you do this in a conversation?

What is: changing the topic

500

Why doesn't empathy always mean agreeing with someone?

What is: empathy is about understanding feelings, not agreeing with opinions or actions.

500

Why is active listening important even if you disagree with what someone is saying?

What is: because it helps the other person feel heard and respected, even when opinions differ

500

Why is repairing a relationship sometimes harder than avoiding conflict?

What is: because it requires vulnerability, accountability, and effort instead of avoidance.

500

If someone walks away in the middle of a conversation, what are at least two possible perspectives on why?

What is: feel they will say something they regret, overwhelmed, need to calm down, avoid conflict, a sign of disinterest, rudeness (or anything similar)

500
Statements such as "I have to go to class now" or "See you later" are examples of doing this respectfully in a conversation.

What is: ending a conversation respectfully