STEP Basics
What does the acronym S-T-E-P stand for in conflict resolution?
S- Say the problem
T- Think of a solution
E- Explore consequences or options
P - Pick the best plan
When saying the problem, should you use "You" statements (e.g., You always ruin things") or "I statements (e.g., "I feel frustrated when...")?
Use "I statements to avoid putting the other person immediately on the defensive.
What is the goal when brainstorming solutions in a conflict?
To come up with multiple ideas, aiming for a win-win or compromise where both people's needs are considered.
What does it mean to "explore consequences" before acting on a solution?
Thinking about what might happen if you choose a specific solution (the positive and negative outcomes).
What do you do after you choose the best plan from your brainstormed list?
Put it into action, and be ready to evaluate later if it actually worked.
Before you begin the STEP method, what physical or emotional action should you take first to calm down?
Take a deep breath, count to 10, or pause before reacting
Your lab partner is doing all the typing and won't let you add your ideas. Frame the problem using an "I" statement
"I feel left out when I don't get a chance to share my ideas for the project."
You and a friend both want to use the last iPad during free time. Name two brainstormed solutions.
Take 10-minute turns, or play a two-player game together, or use rock-paper-scissors to decide who goes first. Flip a coin.
Solution: "Yelling back at someone who insulted you. "Explore the consequences of this choice.
It will likely escalate the argument, hurt feelings further, and could lead to getting in trouble with a teacher.
Your chosen plan was to take turns using the basketball at recess, but your peer breaks the rule 5 minutes later. What should your next move be?
Re-evaluate calmly, remind them of the agreement, or seek adult support if they refuse to cooperate.
True or False: Conflict is always a bad thing that ruins relationships permanently.
FALSE: Conflict is a normal part of life and can generate new ideas or perspectives if resolved properly
True or False: When stating the problem, it is helpful to exaggerate and use words like "always" and "never" to prove your point.
False: Exaggerating escalates the conflict: stick to the current, factual situation without judgment.
When you can't get over it for a long time. Big Deal or Little Deal?
BIG DEAL
"Walking away from a heated argument to cool down." Explore the positive consequence of this choice.
Prevents you from saying something you regret; lets emotions settle so you can talk rationally later.
What character trait does it take to admit you were wrong when executing a picked plan?
Accountability (or humility/maturity)
Which TEKS aligned social skill involves understanding and sharing the feelings of another person during a disagreement?
Empathy (or perspective taking)
What nonverbal cue shows the other person you are ready to "Say the Problem" respectfully rather than aggressively?
Maintaining calm facial expressions, open body language (uncrossed arms), and a neutral tone of voice.
Why is compromise an essential tool during middle school projects or peer disagreements?
It lets everyone feel valued and prevents resentment or broken friendships.
True or False: Considering how your choice affects other people's feelings is part of exploring consequences.
True (Builds empathy and social awareness).
True or False: If a chosen plan fails to solve the conflict, you have failed and should give up.
False: Conflict resolution is a process; you can loop back to "Think" of a new plan.
If conflict involves bulling, threats, or physical danger, which step of STEP do you skip, and what should you do instead?
Skip trying to solve it independently: Ask an adult/teacher for help immediately.
A peer rolls their eyes and sighs while you are talking. How do you calmly state how this impacts communication?
"I noticed you sighed when I spoke. Can we talk about this calmly so I know what's wrong?"
Two friends are mad at each other because of a misunderstanding over text messages. What is a creative solution to clear the air?
Stop texting (since tone is hard to read) and talk face to face or call to clarify what was meant.
You think of a solution that gets you what you want, but your friend ends up completely humiliated. Is this a good final plan? Why or why not?
No, because it is not a win-win solution and damages the relationship long-term.
Roleplay scenario: A classmate accuses you of spreading a rumor. Walk through all 4 steps of STEP to give your final picked plan?
S- "I heard you think I spread a rumor, and I'm upset."
T- Talk it out, trace where the rumor started, or show your text history
E- Showing proof clears your name without attacking them
P- Approach them privately with your proof and calmly clear the air.