Intro to Social Skills
This social skill helps people solve disagreements respectfully.
Conflict resolution
This type of communication means expressing thoughts respectfully and clearly.
Assertive
True or False: Respect helps build healthy relationships.
True
True or False: Conflict is a natural part of life.
True
Someone with strong social skills usually does this instead of talking over others.
Actively listening
“Give me back my pencil right now!” is an example of this communication style.
Aggressive
Sympathy is feeling bad for someone, while empathy means doing this.
Understanding and connecting with how they feel, putting yourself in their shoes
This conflict style focuses on finding a solution that works for everyone.
Collaborating
When someone apologizes after making a mistake, they are showing this important social behavior.
Accountability
Name one thing active listeners should NOT do while someone is talking.
Interrupting
This social skill helps us understand why someone may react emotionally in a situation.
Empathy
Why can misunderstandings lead to conflict?
People may misinterpret words, actions, or intentions
Why might conflict resolution be difficult for some people? Give one reason.
Fear of conflict, strong emotions, poor communication, nervousness, etc.
What might happen if someone only uses passive communication?
Needs aren’t expressed, feelings build up, misunderstandings happen, etc.
What could happen to relationships if empathy and respect are missing?
More conflict, hurt feelings, misunderstandings, weaker relationships, etc.
If conflict continues after trying to solve it, what should you do?
Seeking others to mediate/help
Why are social skills important in both friendships and workplaces?
They improve communication, reduce conflict, build trust, and strengthen relationships.
What are the three communication styles we discussed?
Assertive, aggressive, passive
If someone in your group never gets a chance to speak, what could an empathetic group member do?
Invite them to share their thoughts or make space for them to speak
Someone says, “Whatever, do what you want,” even though they are upset. Which conflict style does this BEST represent?
Accommodating and/or passive