ACTIVE LISTENING
What is the term for repeating back what someone says to confirm understanding?
PARAPHRASING
What body part is often most expressive in showing emotions during communication?
The Face
What is the first step in resolving a disagreement with a friend?
What is listening to their point of view?
What is it called when you try to understand and feel what another person is going through?
What is empathy
What’s a simple, friendly question you can ask someone to start a conversation?
What is "How’s your day going?
Which type of listening involves giving your full attention and avoiding distractions?
active listening
What is the term for crossing arms during a conversation, which can signal defensiveness?
What is closed body language?
What strategy involves trying to understand the other person’s needs while expressing your own?
What is compromise?
What is an example of showing empathy during a conversation about someone’s loss?
What is offering a comforting word or gesture?
What is a good way to keep a conversation going without dominating it?
What is asking follow up questions?
In a conversation, what should you do if you don't understand something the other person says?
What is ask clarifying questions?
Which gesture is typically understood as a sign of agreement or acknowledgment?
What is a nod?
What is the "win-win" strategy in conflict resolution?
What is collaboration?
What is the difference between sympathy and empathy?
What is sympathy is feeling pity for someone, while empathy is sharing and understanding their feelings?
What can you do if you notice someone seems uncomfortable or is giving short answers?
What is shift the topic or offer them space to speak?
What kind of non-verbal cue shows you are listening attentively?
What is maintaining eye contact?
What is the nonverbal sign of interest when having a conversation that involves slightly leaning forward?
What is positive body posture?
What’s an important thing to avoid doing when resolving a conflict?
Shouting, yelling
What should you do when a friend tells you they’re feeling down, to show compassion?
What is listen, validate their feelings, and offer support?
If someone gives a one-word answer, what might that indicate?
What is they’re not engaged, or they may be shy?
What is the "listener’s role" in a conversation to show respect to the speaker?
What is to give feedback and stay engaged?
What is the name of the facial expression that signifies confusion or doubt, often in response to conflicting or unclear information?
What is a furrowed brow
What is an effective way to keep a calm and constructive tone during an argument?
What is using "I" statements (e.g., "I feel..." instead of "You always...")?
What is it called when someone goes beyond understanding another’s feelings and actively helps them?
What is compassion
How can you make sure you’re not interrupting someone while they’re speaking?
What is waiting for a pause or cue before responding?