Understanding Yourself and Others
Developing Working Relationships
Using Questions
Practice Frameworks and Theories
Diversity, Identity, and Inclusion
100

Refers to one’s ability to maintain an attitude of openness to the aspects of another’s cultural identity that are most important to that person.

What is Cultural Humility

100

The ability to understand another person’s emotions, feelings, thoughts, and behavior from that person’s viewpoint.

What is Empathy

100

Are defined as questions that are broad and require more than one- or two-word answers. They invite clients to think and reflect and to express their opinions and feelings

What are Open ended questions

100

A framework that views individuals as part of interconnected systems such as family, community, and society

What is Systems Theory

100

Unconscious attitudes or stereotypes that affect understanding, actions, and decisions.

What is Implicit Bias

200

Refers to a group of people distinguished by a shared history, culture, beliefs, values, and behaviors

What is Ethnicity

200

A professional skill where an individual, particularly in therapeutic or helping roles, intentionally uses their own personality, experiences, and emotions to connect with and support others

What is Use of self

200

Is a skill that involves using questions to invite clients to thoroughly explain their thoughts and feelings with more specific details

What is Seeking clarification

200

Focuses on clients’ abilities, talents, and resources rather than their deficits.

What is Strengths Perspective

200

Unfair treatment based on race, gender, age, or other characteristics.

What is Discrimination

300

Is the position in the social hierarchy that is attributed to individuals, families, and groups, based on variables such as income, occupation, and education.

What is Socioeconomic status

300

A skill that involves fully focusing on what the other person is attempting to communicate

What is Active listening

300

Evaluating the likelihood that a client may harm themselves or others.

What is Risk Assessment

300

Using research evidence, clinical expertise, and client preferences to guide interventions.

What is Evidence-Based Practice (EBP)

300

Unearned advantages enjoyed by individuals because of their social identity.

What is Privilege

400

Can be understood as an individual’s relationship with God or any Ultimate Power that influences his or her mission or purpose in life.

What is Spirituality

400

A skill involving attuning to considerable information provided by the client and communicating understanding of all of this information.

What is Summarizing

400

A crucial skill that gives clients time to process thoughts and emotions, encourages self-reflection, and builds trust by creating a safe and non-judgmental space

What is Allowing silence

400

An approach that recognizes and responds to the effects of trauma on clients.

What is Trauma-Informed Practice

400

Everyday subtle slights or insults that convey negative messages to marginalized groups.

What is Microaggression

500

Are periods experienced as human begins develop from birth to death or others have suggested from fertilized egg to late adulthood/older adult.

What are Life Stages

500

A client’s right to make their own choices and decisions about their life.

What is Self-Determination

500

The ethical duty to protect a client’s private information from disclosure without consent.

What is Confidentiality

500

Helping clients increase their control over their lives and the factors that affect them.

What is Empowerment

500

The idea that social identities (race, gender, class, etc.) interact to shape experiences of privilege and oppression

What is Intersectionality