Case Management Basics
What is the primary goal of case management?
To coordinate & advocate for services that meet the client's needs.
Name at least 3 key areas of an assessment in case management.
physical health, mental health, social support, housing, finances, and legal issues.
What is the primary role of the case manager during the intervention phase?
To implement the service plan and connect the client to appropriate services.
It protects the privacy of client health information.
Why is collaboration between a case manager and other professionals crucial in case management?
It ensures that all aspects of the client's needs are met and that services are comprehensive and coordinated.
Which document outlines a client's needs and the goals of the case management process?
The Individualized Service Plan or Case Plan.
Why is a client's cultural background important during the assessment process?
It affects their needs, values, and how they might engage with services.
Name a common service that case managers coordinate for clients experiencing homelessness.
Housing assistance programs or shelters.
What is implicit bias and who has it?
Implicit bias includes the subconscious feelings, attitudes, prejudices, and stereotypes an individual has developed due to prior influences and imprints throughout their lives. Everyone has implicit bias.
How can a case manager improve communication with clients who have language barriers?
By using interpreters or translation services, or ensuring culturally competent communication.
What is the first step in the case management process?
Client Assessment
What is an example of a strength-based approach in assessment?
Focusing on a client's existing resources, skills, and support networks.
What is "wraparound" service coordination?
Providing a holistic approach to service delivery by coordinating multiple agencies and services that meet the client's diverse needs.
What is the concept of "client autonomy" and why is it important?
The right of clients to make their own decisions regarding their case, even if those decisions are not what the case manager would prefer.
What is a multidisciplinary team, and how does it function in case management?
A team consisting of professionals from various disciplines (Social Workers, Doctors, Lawyers) who work together to address the client's complex needs.
What is the difference between a case manager & a counselor/therapist?
A case manager coordinates services, while a counselor focuses on therapeutic intervention.
When conducting an assessment, what is the role of a social worker in advocating for the client's needs?
To ensure that the client's voice is heard and that services match their actual needs, not just the "standard" needs.
What might a case manager do if a client is "non-compliant" with their service plan?
Engage in problem-solving, reassess barriers, and adjust the plan, ensuring it is still client-centered and realistic.
In what scenario would a social worker need to break confidentiality?
If there is a risk of harm to the client or others (eg; danger to self or others).
What is the importance of documenting all interactions and decisions in case management?
To ensure accountability, track progress, and maintain a legal record of services provided.
Name at least one ethical issues that case managers my face.
Issues related to confidentiality, dual relationships, and client autonomy, etc.
What is the risk of doing an assessment too quickly, without engaging the client fully?
The risk is missing critical issues, alienating the client, or developing an incomplete case plan.
What does SMART goal stand for?
Specific, Measurable, Attainable/Achievable, Realistic/Relevant, Timely
What is a dual relationship, and why is it problematic in case management?
A dual relationship occurs when a social worker has more than one relationship with a client (e.g. professional and personal), which can lead to conflicts of interest and boundary issues.
How can case managers manage conflicts that arise between themselves and other service providers?
By facilitating open communication, focusing on the client's best interest, and seeking mediation if necessary.