The face to face encounter where people come together with opposing views
What is the confrontation
100
believing the social worker has the knowledge, experience and power to assist the client without outside help
What is not valuing the client's informal network
100
a way to reach clients who may not have sought services
What is networks reach out to clients?
100
step one- clarify meeting's purpose and objectives for yourself
What is plan ahead
100
can help us explore a situation more throughly, can cause us to improve behavior or methods of communication, can generate new ideas to solve a problem
What are positives of conflict?
200
To establish an acceptable common definition of the problem, being clear and specific about the concern
What is to establish common ground.
200
Taking over all roles of locating resources, using network, communication, does not encourage client to navigate systems
What is social worker takes all the power and fails to empower the client?
200
can offer support, advice, information, feedback
What is networks augment formal resources?
200
meetings can be used to organize people, share information or resolve differences
What is to clarify purpose and establish objectives?
200
Directed at people or concerns other than the real source of conflict
What is displaced conflict?
300
For example, to include positive statements and feedback along with negative feedback, to explain concerns regarding the conflict without blame or judgement, and to try to use "I" statements
What is to emphasize the importance of communication?
300
social workers may not be willing to work outside of their specific job title, not all members of a network work well together
What is formal networks may contain dysfunctional or negative relationships?
300
speed up action to acquire services, make the right phone call to the right person, help client reach goals
What is networks can help navigate formal systems?
300
include people with a variety of skills/capabilities, with knowledge of the topic, who are committed to the outcome
What is to select participants?
300
takes energy, may result in "winners and losers" and therefore decreased collaboration and teamwork
What are negatives of conflict?
400
to work toward a mutually satisfactory solution and try to understand why your opponent feels the way s/he does (2)
What is to emphasize your willingness to cooperate and to empathize with your opponent's perspective
400
a social worker fails to include relevant network members or deliberately excludes network members when gathering data and knowledge
What is failure to share information with all network members?
400
offer different perspectives by talking to colleagues, develop referal sources, and help workers manage stress
What is networks help social workers cope?
400
consider participant's scheduling needs, examine accessibility of location, design an effective seating arrangement
What is to select an appropriate time and place?
500
to understand the level of importance you and your opponent assign to the problem- they may be very different
What is to evaluate your own and your opponent's motivation to address the conflict?
500
the concern over having a large network involving many different agencies
What is agencies may change or cease their involvement in a network?
500
all members must give and receive aid for a network to be sustainable
What is networks offer mutual aid?
500
put action items on a list with top priorities first and divided into categories: announcements, decision items, discussion items
What is to prepare an agenda?
500
A likely unethical way to change an opponent's mind by withholding something of value