Communication
In order to understand your client, you have to do what first?
Actively Listen
What is the third phase of the social work helping process?
Plan
What are the 4 core ethical issues of the social work profession?
self-determination, informed consent,
professional boundaries, and confidentiality
What is the first social work value?
Service
What does CSWE stand for?
Council on Social Work Education
What is happening when the social worker restates what the client is saying using the same or similar language?
Reflection
What is a social worker doing when they greet client warmly and introduce themselves.
Building rapport
Social workers demonstrate this value by treating each person in a caring and respectful fashion, remaining mindful of individual differences
Dignity and Worth of the person
What should a social worker do to have a healthy work/life balance?
Self-care
What are the levels of social work practice?
Micro, Mezzo, Macro
This describes the ways that a social worker’s experiences and emotional reactions influence the perceptions of, and interactions with, a client
or client system
Countertransference
What is the fit between client motivation and what the social worker attempts to provide?
Motivational Congruence
This organization is responsible for creating and monitoring the social work code of ethics.
National Association of Social Workers
This value requires that social workers practice only within their areas of ability and continually develop and enhance their expertise
Competence
If a social worker is helping a company improve their polices and work flow, what level of practice is this?
Mezzo
What are statements and actions that send the
message that you are listening attentively and invite further sharing.
Furthering Response
What stage is the social worker in when he/she is making an analysis of the problem. making judgments about the duration/severity of a problem, and determining the extent to which the problem is susceptible to change?
Assessment
This is the practical recognition of a client’s right and need to have freedom in making their own choices and decisions
Self-Determination
What value requires social workers to present themselves and their credentials accurately, avoid other forms of misrepresentation, and not to associate with fraud and deception.
Integrity
What role is the social worker doing if they are trying to raise community awareness about an issue and wanting to support improved conditions for a population in need.
Advocating
These type of questions in social work begin with the question words who, what, where, when, and how.
Open-Ended
What is happening when social worker helps client identify what needs to be changed and what actions need to be taken to resolve the problematic situation?
Goal formulation
This sets the stage for social work services by acquainting the client with expectations for the process.
Informed Consent
This value includes social workers promoting sensitivity to, and awareness of, oppression and cultural
and ethnic diversity.
Social Justice
What is it when social workers are engaged in world wide humanitarian industries, and are
interacting with a diverse clientele and diverse colleagues.
Globalization