Show:
Self Efficacy
Confrontation
Use of Self
Verbal Following
Direct Practice
100
The belief that one can successfully accomplish tasks or perform behaviors associated with specific goals.
What is self efficacy?
100
Confrontation occurs between a social worker and client in what phase of the helping process? a. Assessment phase b. Goal Planning phase c. Change oriented phase d. Evaluation phase
What is change oriented phase.
100
The ______________ of self disclosure is important to consider. As a social worker the disclosure can be anywhere from superficial comment to a highly personal statement.
What is intensity. We should avoid sharing feelings or personal experiences until rapport has been build with a client.
100
Verbal following keeps us in close ______________ contact with our clients.
What is psychological.
100
Negotiating is a technique that can be helpful when working with ____________ clients.
What is resistant, mandated, or involuntary
200
In order to increase a client's self efficacy the _________ should be trusted to do the work within the change process.
What is the client.
200
Confrontation is most appropriate when clients are contemplating what type of actions.
What is illegal and/or dangerous to themselves.
200
"I am impressed with the progress you have made since last week." I can see you applied what we discussed last week and have made another step toward learning to manage your feelings." This is an example of what type of self disclosure? a. self-involving statements b. personal self-disclosing c. personal recognition disclosure
What is self-involving statements.
200
Jenny, a 13 year old freshman meets with her school social worker to discuss issues she is having. She tells the social worker: "I want to run away from my family. My dad and mom fight all of the time, we never have any food, no one cares about me, and I hate every minuet I have to spend there." The Social Worker is going to respond with a reflective response that captures Jenny's affect, or emotional experience. What could she say?
What is "You are feeling very overwhelmed by your home life and you are ready to leave it all behind because you feel overwhelmed and frustrated - like you can't take it any more."
200
The "Direct Practitioner" views the problems client's face as a result of a lack of _______________, _______________, and _______________.
What is resources, knowledge and skills (systemic, personal, and societal)
300
Andy is a 42 year old male who has been working with his social worker to find employment to prevent his family from experiencing homelessness. He is having difficulties deciding what types of jobs he should apply for as he does not have a high school diploma and was fired from his last job. In order to increase his self efficacy what can the social worker say or do in this situation?
What is have Andy make a list of jobs he would like to apply for and identify his skills that match these jobs. Andy can search for jobs, create a resume and begin applying for jobs. The social worker can teach Andy how to do this and then encourage Andy to take some steps in this process in between the next appointment with the social worker.
300
This communication skill can help a worker when needing to confront a client.
What is empathy.
300
"As you talk about your problems with your chidren, it reminds me of similar difficulties I had with mine when they were that age." This is an example of what type of self-disclosure? a. self-involving statements b. personal self-disclosing c. personal recognition disclosure
What is Personal self-disclosing.
300
Jerry, a 7 year old client tells you that his mother is "doing blow" every night when she thinks he is asleep. The social worker is unclear what Jerry means by "doing blow" and need to make sure she understands what he means. The social worker is seeking ________________.
What is concreteness.
300
Individual casework, family work, group work and educator are known as __________ ___________.
What is direct service.
400
Sally is a 65 year old transitioning to an assisted living apartment after a recent stroke. She is nervous about making new friends and being isolated in her small room and has asked you to help her "relearn" how to make friends. In teaching her social skills you can increase her self efficacy by letter her ____________ the skills with you first. (Give an example of how this would work.)
What is practice or role play
400
If a confrontation without understanding the client's view of the situation occurs the social work may experience __________ from the client.
What is defensiveness.
400
A teenage client you are working with talks about feeling let down by her boyfriend who cheated on her. You have experienced a similar situation when you were in high school. How could you use self-disclosure to help your client in identifying her own feelings and process her experinece.
What is "As I hear you talk about your feelings of hurt and confusion around your boyfriends choices I am reminded of a time when I experienced the same thing. I felt so betrayed and alone, but I also was mad. Having all of those feelings at once was confusing. Can you tell me more about what feelings you are having because I remember it being a lot to sort through.
400
Betty, a 25 year old single mother is meeting with her case worker to check in about the use of her WIC and Food Stamps and staying with her budget. Betty begins to talk about a trip she took to the mall in which she starts with talking about the money she planned to spend but begins to get side tracked in talking about running into her old boyfriend and what it was like to see him again. She begin to digress into processing her relationship issues she experienced. As her caseworker you need to focus her back onto topic. What is an example of a focusing statement that can bring Betty back to the topic of budget and money?
What is "Betty, before you began talking about boyfriend issues we were talking about your budget and how you were managing to use the supportive funds effectively. Were you successful at the mall in spending your budgeted amount? "yes" Tell me about how you were able to do this? What a big success!
400
Direct social work practitioners believe that people are capable of making their own ____________ and ___________.
What is choices and decisions. (Client centered and client led)
500
It important for the social worker to give ___________ to the client when goals are met or significant progress towards the goal has been made. Give an example of what you could say in this situation to increase the client's self efficacy
What is specific positive feedback.
500
Sally is part of your anger management group and she reports to the group that she is considering and having thoughts about killing her partner who is abusive towards her. As the group what would you say to this client to confront her plans and thoughts and to help her understand the severity of her statement/plan.
What is "You have been abused by this man for quite some time and you are feeling like you have had enough and you don't think you can take it any longer. You are thinking that killing him will get him out of your life forever. It will be important for us to think about what other consequences will come if this your choice of action. Can you think of any others outcomes that could occur? If you are willing to create a contract for safety with me then we can make sure you are in a safe place that you won't commit this act. If you cannot create a safety plan then it is my responsibility as more role as a mandatory reporter to inform your partner of your thoughts and feelings.
500
Self disclosures made by a social worker should always be for the benefit of the client but can help with joining with the client, meeting the client where they are at, and normalizing experiences. What would be 3 examples of experiences that social workers would not want to disclose to a client?
What is current substance abuse problems, current DV, abuse, neglect, experienced by the social worker, self-disclosures that increase client's concern for the social worker and shifts the focus away from the client, disclosures that don't match the intensity of the relationships (to much or to little).
500
For the past 45 minuets you have met with Ginger, one of the residents in the assisted living home you work in as a social worker. You have talked about her week and the different activities she is interested in participating in. You are at the end of the session and you want to summarize the activities, what you talked about and agreed upon and the plan you have for the week with Ginger. What might you say to her?
What is "Ginger we have spend the last 45 minuets talking about what you would like to do this week. You said you would like to go to the Pumpkin Patch on Tuesday and the Strength and Fitness class on Wednesday morning at 10:00. I am going to check in with you each morning to make sure you have everything you need for the day. You are going to walk down to the activities board and sign up for the activities.
500
Johnny is a 38 year old male who recently came to the Family Support Program after receiving custody of his children when they were removed from their biological mother for drug use. Johnny has never parented his 4 and 6 year old daughters. What are 3 roles you may play as his assigned social worker using the direct practice approach? What will you do in these roles?
What is case manager, family work, educator, broker, advocate.