Non-verbal Communication
Suzie is staring out the window while her client, Bob is talking to her.
What is a non-verbal distraction
Open-ended
Selma focuses on listening, having a non-judgemental attitude, and that she has faith and confidence in her clients. What SW value (s) is this an example of?
Dignity and Worth of the Person
Importancy of Human Relationships
Misty is talking to a client about the client's daugther. The client mentions her daughter has a miniature horse. Misty has contemplated getting a miniature horse. She begins to ask the client about owning a miniature horse and where the client got the horse. What is this an example of?
Tangential questions
Neil is a social worker who recognizes his client reminds him of someone Neil was mistreated by. What is this an example of?
What is countertransference.
Sam arranges his furniture so he minimizes the impression he is an authority-figure
What is effort minimize power differential
Open-ended
Elwin is a social worker talking to a client about the loss of a parent. Elwin is uncomfortable with the topic of losing a parent for various reasons. He changes the subject and asks him about his marriage. What is this an example of?
Abrupt transition
Need for self-awareness
Michael is a social worker who is confused by some anger his client is taking out in him. He feels himself distancing from his client. What could be happening in this situation?
Transference from client toward Michael
Michael is feeling attacked which may be countertransference from his upbringing.
Sarah is checking her cell phone messages while her client, Barbara is telling her about a problem she is having.
What is non-verbal communication and lack of professionalism.
What is going on with your mother? Is she depressed, or sick, or both?
Multiple-choice
Misty works with youth considered delinquent. She gets's a phone call from another social worker whose high school age daugher is dating a young man. The social worker asks Misty if she is familiiar with this young man. What ethical issue is the an example of?
Confidentiality
Integrity
Monte is feeling a little anxious about a particular client for some reason. Monte starts asking him a series of closed-ended questions. What is this an example of?
Shotgun questioning
Margerie is feeling frustrated that her client is not following the treatment plan; Margie feels she has failed her client. What might be happening in this situation? What SW principle might be involved?
Margerie is more invested in change than her client is.
Margerie may need to check in with her client to get the client's perspective on the situation; be honest and transparent.
Right to self-determination
Ricardo stayed up too late watching a movie on Netflix. During his appointment he is yawning and having difficulty focusing on his client. What could he do in this situation?
Get up an move around prior to appointment.
Take a brief walk outside prior to the appointment.
Be honest with his client about feeling tired.
Sarcasm
Shaming
Delwin has a client who is a barber in town. Delwin really likes the client and would like to go to him for hair cuts. He also would like to help the client financially. What is the ethical issue in this scenario?
Boundary violation
Leroy goes to see a client related to a child abuse investigation. Leroy is a new to child welfare is is not exactly sure what he should be assessing. When he staffs the case with a supervisor. Leroy says he figured the client might be out-of-work. His supervisor advises him to not do what?
Make assumptions
Thomas is a social worker that occasionally works with law enforcement officers. The law enforcement officers frequently joke around and occasionally mimic individuals they encounter. Thomas is somewhat uncomfortable with this situaiton, but joins in to be "one of the guys." What is this an example of?
inappropriate humor
Monique loves her collection of necklaces, rings, and bracelets. What non-verbal message may she be conveying to a client.
I am better than you.
Leading, tag question
Helen works in child welfare. She takes her 4 year old child to a particular daycare. In her role in child welfare, she take a call with a complaint about her child's day care? She decides to remove her child from that daycare. The provider asks her reason for the change. What ethical issue is Helen facing?
Confidentiality
Millie asks a client, "Why did you not keep the appointment." What might be the problem?
Rex love to play basketball and go to basketball games. He decides to invite his client to attend a basketball game with him. What is the concern?
boundaries
confidentiality