Conversation
What is one way to show someone you are listening?
Maintain attention, avoid interrupting, and respond to what they say.
What should you do if you are running late?
Notify your supervisor as soon as possible.
Name one example of nonverbal communication.
Facial expressions, posture, gestures, or tone.
What can you say when someone asks a question that feels too personal?
I'm not comfortable discussing that.
What should you say when meeting someone new?
Hi, my name is ___. Nice to meet you.
Name two appropriate small-talk topics.
Hobbies, sports, food, entertainment, work, or community events.
How should you respond to constructive feedback?
Listen, remain respectful, and consider how to improve.
Someone steps backward during a conversation. What might this mean?
They may need more personal space.
Is it okay to say no to an invitation?
Yes. You can respectfully decline.
What should you do if you accidentally interrupt someone?
Apologize and allow them to finish.
What should you do if you realize you have been talking about yourself too long?
Pause and invite the other person to share.
What can you say when you do not understand a task
Could you clarify the instructions for me?
Someone gives short answers and looks at their phone. What could you do?
Check whether they want to continue or politely end the conversation.
What should you do if a conversation becomes uncomfortable?
Pause, communicate a boundary, or step away.
How can you respectfully disagree with someone?
I see your perspective, but I see it differently.
What are the five steps of the conversation formula?
Start, show interest, share appropriately, keep it going, end respectfully.
Why is taking responsibility for mistakes important?
It builds trust, accountability, and professionalism.
Why should we avoid assuming what someone's body language means?
Nonverbal cues can have multiple explanations.
What is the difference between being friendly and oversharing?
Being friendly builds connection while oversharing may disclose more personal information than the situation calls for.
What is one healthy way to manage an uncomfortable interaction?
Pause, identify feelings, evaluate the situation, respond respectfully, or exit if needed.