Show:
SECURITY
INFO MANAG.
CASH/NEGOT.
OPS CONTROL
TRANS. PROCESS
100
On your person for keys and combos. (combos can be memorized)
Where are your keys and combos stored at all times?
100
Lock drawers and computer
What is the correct procedure for leaving your station?
100
In dual control the cash is recieved from the armoured courier, we verify the incoming cash slip is in the bag and that it matches the ICOM sheet. It is recorded on cash vault movement log. On the ICOM sheet the date/time recieved are recorded as well as dual control, then the same dual control team verifies all incoming cash at the time of receiving it.
What is correct procedure for an incoming shipment?
100
Verify the date on the poster and check the Marketing/Merchandising website
What is the correct procedure for verifying that Marketing in the store is current?
100
A government issued form of ID. Passport, State ID, Tribal ID, US or Canadian issued Driver's license.
What are the appropriate ID's for a withdrawal of $1000 done at the teller line when the customer has slid their card?
200
SRC and managment. If it's an immediate threat 911
What is the appropriate way to report security related incidents, including Work Place Violence incidents?
200
Verify badge number of employee and team member fills out all information, couriers signs in designated spot.
What is the correct procedure for releasing bags to the Courier?
200
The buyer and seller verify the cash then immeadiately on SVT process the transaction using a 611, filling in the appropriate denomination.
What is the correct procedure for completing a buy from another team member of $2000 in 100s from another team member?
200
Rachel, Jasmine or Kandace. It must be stated on your authority card in order to accept them.
Who can receive legal service orders?
200
Withdrawals- $5,000 or greater Deposits- $25,000 or greater
What are the T stamp limits for withdrawals and deposits?
300
Lock all cash and negotiables and arm vault. Make sure no confidential information is left out. Clear lobby and all areas of customers.
What are the correct closing procedures?
300
SOTA CODE, the team member calling must provide sota code and we authenticate via STORE PORTAL
What is the correct procedure for verifying a team member who calls in on the phone?
300
They must be signed by a designated team member and verified that if any are voided that the copies are retained in the branch and attached to the report with the signature lines are removed. If there are reversed checks the "rev" must be circled and initialed.
What must be done when the Purchased Check Log report is printed at the end of the night?
300
In locking bags in a locked drawer.
Where are notary seals and journals stored?
300
Q1- the identification of customer Q2- The account detail, when it was opened, how recent? Q3- Signatures, HPF, memo. Are there any? do the sigs match? Q4- History of the account, any recent returned items or overdrafts?
Describe the 4 quadrants of a T stamp and what you are looking for.
400
Identify business need, if it's a repair the person must have a badge that can be viewed and a copy of the work order before allowing entrance.
What is the correct procedure before allowing acess to secured work areas during work hours?
400
The BCP binder is located behind the teller line in the designated binder cupboard. It is used for procedure during an emergency or power outage.
Where is the BCP binder located, and what is it used for?
400
All used cashlines for that month must be counted in dual control before the end of the month. A cashbox may not be counted within 3 days on either end of the previous month. They also must be done as a surprise.
What is the correct procedure for Random Monthly Cash counts.
400
on your banker profile in Store Portal
Where do you find your authority limits?
400
Pull customer session and complete a T stamp on the item, carefully examining the item. Scan item through, and place an extended hold because of new customer.
What is the procedure for placing a hold on a personal check for $50,000 into an account that has been opened less then 6 months?
500
Go to Store Portal to "add incoming mail record" and log in dual control time and customer name of checks. Print the "customer release clause" and retain with items in dual control for customer pick up. Contact customer to notify them.
What is the correct procedure for logging incoming customer mailed checks?
500
In dual control, team members verify the number of items in ND. Envelopes are numbered and recorded with the number on the ND log. In dual it is then brought to the teller line and each teller initials while in dual for receiving the bags, at that point dual may be broken for processing, after each bag is processed the teller signs for processing the bag. When all bags have been processed the form must be signed on the bottom.
What is the correct procedure for Night Drop?
500
Control online tasks, they are located on Store Portal under the service tab.
Monthly tasks to ensure compliance are called what and found where?
500
Government issued form of id and a valid secondary according to CIP regulations.
What are the requirements for identification for a new account for a US citizen?