COMMUNICATION
What are the 2 main types of communication?
What is verbal and nonverbal
What are some of the most common "time wasting culprits" ?
What are cell phones, multitasking, procrastination, socializing, social media.
Name one way that does not work when trying to resolve conflict.
What is yelling, name calling, walking out, refusing to work out the problem.
What is NOT an accurate description of professionalism?
Putting on a suit and carrying a briefcase everyday.
You disagree with how your supervisor says to handle a situation. What do you do?
Sit down with them and see if you can come up with a compromise on how to handle the situation.
What is the difference between "hearing" and "listening"?
Hearing requires very little effort and hearing takes conscious effort.
You are super busy and you don't think you are going to complete all of your tasks before the end of your shift. What do you do?
A. leave all tasks you don't finish for the next person.
B. complete what you can and inform your supervisor that there is still more work.
C. ask for help to try and get all tasks done
D. either B or C
What is D
What is one "key" to resolving conflict?
Identifying the problem, communicate, compromise, give possible solutions, forgive, listen.
Name 1 "piece" of professionalism we discussed.
What is being a good role model, dress appropriately, be polite to others, have good communication, have knowledge about what you're doing, stay organized, be confident, show respect, take responsibility.
What is one characteristic of a good team?
A. good communication
B. positive relationships with team members
C. share a common purpose
D. all of the above
What is D.
What is making a list of what tasks are most important.
What is one way to express how you are feeling during a conflict?
What are "I-messages"
Name one behavior that is considered unprofessional
What is leadership?
Motivating a group of people to achieve a common goal.
Is listening voluntary or involuntary?
What is voluntary
What is merging lanes.
What is one major key to maintain professionalism?
Keep personal issues separated from work
"do this!"
You are interacting with a coworker and they are standing with their arms crossed and rolling their eyes. What can you guess they are feeling based on their nonverbal communication?
They are uninterested or do not agree with what you are saying.
A. Conflict resolution
B. Emotional/relationship
C. Task content conflict
D. Both B & C
What is D.
You are working at a grocery store and a customer begins yelling because you are no bagging their items correctly. How do you handle the situation?
A. Yell back and tell them that you you are going to do it how you want.
B. Politely apologize and ask them how you could do do it better.
C. Ignore them and continue to do what you're doing.
D. None of these.
What is C
What are 2 characteristics of a good leader?
A. Coach
B. Following what other people say to do
C. Listener
D. Both A and C
what is D