Communication Skills
This type of communication includes body language, facial expressions, and tone of voice.
What is nonverbal communication?
A good leader does this by setting the example for others.
What is leading by example?
This workplace skill means working effectively with others toward a common goal.
What is teamwork?
This refers to understanding and managing your own emotions.
What is self-awareness?
Showing up on time consistently demonstrates this quality.
What is reliability?
When someone repeats or summarizes what another person said to confirm understanding, they are using this skill.
What is active listening?
This leadership skill involves giving employees ownership and trust to complete tasks.
What is delegation?
When team members share updates and information openly, it helps prevent this common workplace issue.
What is miscommunication?
Understanding how another person feels is known as this.
What is empathy?
Owning up to mistakes instead of blaming others demonstrates this trait.
What is accountability?
This communication approach focuses on being clear, respectful, and confident without being aggressive.
What is assertive communication?
When a leader recognizes an employee for good work in front of the team, they are building this.
What is morale (or motivation)?
This happens when team members respectfully work through disagreements to find solutions.
What is conflict resolution?
Remaining calm and professional during stressful situations demonstrates this trait.
What is emotional control (or self-regulation)?
This workplace habit helps build trust between coworkers and leadership.
What is consistency?
A leader should do this before responding emotionally to a difficult conversation.
What is pause and think (or listen fully first)?
A strong leader addresses problems early instead of avoiding them. This demonstrates this quality.
What is accountability?
Helping a struggling coworker finish a task to meet a deadline demonstrates this value.
What is collaboration?
A leader notices an employee acting unusually quiet and withdrawn. The best first step is to do this.
What is check in privately with the employee?
A professional employee who disagrees with a decision should do this.
What is communicate concerns respectfully?
You notice a coworker becoming frustrated during a discussion. A strong communicator would most likely do this first.
What is acknowledge their concern or ask clarifying questions?
An employee makes a mistake that impacts production. A leadership-focused response would be to do this first.
What is coach and understand the root cause before assigning blame?
A team consistently misses deadlines because departments are not communicating. A leader should focus on improving this first.
What is communication between teams?
Emotional intelligence is especially important during workplace conflict because it helps people do this.
What is communicate respectfully and solve problems effectively?
A leader who follows through on promises and commitments is demonstrating this important leadership trait.
What is integrity?