Communication
Communication that uses facial expressions, posture, gestures, and eye contact is called:
What is nonverbal communication?
Arriving on time, meeting deadlines, and following through on responsibilities demonstrate:
What is dependability?
Working together toward a common goal is called:
What is teamwork?
Making decisions based on facts and evidence instead of assumptions is called:
What is critical thinking?
A teacher notices that several students failed the same test. Before changing instruction, the teacher reviews test data to identify patterns.
What is evaluating data/information?
When someone focuses on understanding a speaker's message before responding, they are practicing:
What is active listening?
Taking responsibility for mistakes and correcting them demonstrates:
What is accountability?
A successful team member accepts this for their assigned tasks and actions.
What is responsibility?
The ability to adjust when circumstances or information change is:
What is adaptability
A nurse receives updated instructions about patient care and immediately adjusts procedures to follow the new information.
What is adaptability?
Before sending a message, employees should consider the audience, purpose, and this communication factor.
What is the medium (email, phone, text, face-to-face)?
An employee notices a task needs to be completed and starts working without being asked. This demonstrates:
What is initiative?
A team includes individuals with different experiences, skills, and backgrounds. This is called:
What is diversity?
A manager gathers information, analyzes data, considers solutions, and selects the best option. This is an example of:
What is problem solving?
A detective reviews surveillance footage, fingerprints, and witness statements before identifying a suspect.
What is critical thinking?
A customer complains about poor service. The BEST first response is:
What is listen carefully and seek to understand the concern?
An employee creates a schedule, prioritizes work, and meets all deadlines. What professionalism skill is being used?
What is time management?
A team member encourages others, helps organize work, and supports group success. This demonstrates:
What is leadership?
A worker notices a process takes too long and develops a faster way to complete it. This demonstrates:
What is innovation?
A company finds that customers are waiting too long for service. Managers study the entire process to determine where delays occur.
What is systems thinking?
Two employees disagree about how to complete a project. What communication strategy is most likely to resolve the conflict?
What is respectful discussion and active listening?
A worker consistently demonstrates honesty, strong ethics, and does the right thing even when nobody is watching.
What is integrity?
Why is diversity valuable in the workplace?
What is it that provides different perspectives, ideas, and solutions?
After implementing a solution, what should a problem solver do next?
What is evaluate the results?
A military unit encounters an unexpected obstacle during a mission. The team develops a new plan and continues toward its objective.
What is problem solving?