Definitions
Communication
means of sending or receiving information, such as telephone, email, person-to-person
Sarah noticed everyone complaining about their boss. Instead of Sarah join in with more complaints she offered things she liked about her boss and solutions to communicate discrepancies to the boss.
Positive attitude
You will be successful in the workforce without soft skills
False
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Critical thinking
what are soft skills
character traits or interpersonal aptitudes that affect your ability to work and interact with others
Adaptability
means being able to change in order to become successful
Jack, Jill, Kim, Daquan, and Joanne completed a lengthy work assignment together
Team work
There are some soft skills a person will have to develop over time
True
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Creativity
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Interpersonal
Work Ethic
the ability to follow through on tasks and duties in a timely and quality manner
John was working on a group project with 5 of his coworkers. The project was taking longer than it should. John decided to delegate task to each of his coworker to speed up the completion
Leadership
There are some skills that if not done properly could result in job loss
True- Name one
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organization
Kayla remembered her boss saying she may need to arrive to work early but could not remember the day. Kayla decided to arrive to work everyday early.
Which soft skill did Kayla NOT use?
Communication
Problem-solving
While sorting a case file containing 350 pages, Kesha found a missing signature on page 282
Not asking questions is not a barrier in effective communication
False
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time management
Teachable and measurable abilities such as reading and writing
Hard Skills
Creativity
help develop innovative solutions to problems
Kesha left home 3 hours early each day so that she would be able to go to the gym, get breakfast, and make it to work on time.
Time management
Working without being told to do so, being self motivated and showing up to work early to complete tasks on time shows leadership
False- Initiative
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teamwork
Reading on a 5th grade level in 1st grade is a soft skill
False- hard skill