Show:
Types of Skills
Phone Etiquette
Communication
Interview Preparation
Miscellaneous
100

Skills learned on the job

What is HARD SKILLS

100
How to properly answer the phone at McDonalds.
What is "Hello this is McDonalds, __________ speaking, how can I help you?"
100
Two forms of communication.
What is VERBAL AND NON-VERBAL?
100
This is how early you should be to an interview.
What is TEN MINUTES?
100
This is an example of what you can do if you arrive to your interview 20 minutes or more before it starts.
What is GET A COFFEE, SIT IN YOUR CAR, ETC.?
200

Welding a bridge

What is HARD SKILL?

200
How to behave with an angry customer.
What is GET A MANAGER, STAY CALM, APOLOGIZE, ETC.
200
Two forms of verbal communication.
What is EFFECTIVE AND NON-EFFECTIVE?
200
These are two documents you should bring with you.
What is RESUME AND REFERENCE PAGE (OR ID, SOCIAL SECURITY CARD, COVER LETTER are acceptable answers)
200
When should you shake someone's hand.
What is WHEN THEY OFFER THEIRS FIRST?
300

Good Communication

What is SOFT SKILLS?

300
Three things to ask for when taking a message.
What is NAME, NUMBER, MESSAGE?
300

Smiling is an example of this communication.

What is NON-VERBAL?

300
This is what to expect a lot of if your interview is in the morning and far away.
What is TRAFFIC?
300
This is when it is appropriate to use slang in the workplace.
What is NEVER?
400

Skills that are focused on specific tool usage and tasks

What is HARD SKILLS?

400
What to do when you don't understand the person on the phone.
What is ASK THEM TO REPEAT THEMSELVES?
400
These are three different ways to communicate non-verbally.
What is SIGN LANGUAGE, SOCIAL MEDIA, TEXTING, BODY LANGUAGE, EYE CONTACT, etc. (staff discretion)
400
List three things not to wear to an interview.
What is SANDALS, PERFUME/COLOGNE, RIPPED CLOTHES, TANK TOPS, SNEAKERS, JEANS (staff discretion)
400

This is who you call when you have questions about your paycheck or schedule.

Who is your manager or supervisor

500

Work Ethic 

What is SOFT SKILLS.

500
What you do when you have to put a caller on hold?
What is ASK THE CALLER IF THEY MIND HOLDING?
500

The type of social communication we have in social situations that is unimportant and uncontroversial. 

What is SMALL TALK?

500
This should be the first thing you set up after knowing you have an interview.
What is TRANSPORTATION?
500
This is how long your internship is (in weeks).
What is TWELVE?