Alpha Split
When an upset member makes a complaint this specialist usually launch an investigation
Who is the Resolution team?
Only an account number should be entered here
What is the BDI productivity tracker?
You can find the Urgent cancel order email process under this topic
What is shipping?
Josh called in to order supplies
What is the Order confirmation tool?
Mary needs to view the members Incontinence Assessment before making changes to the RWO
What is C/S Mgmt?
When a member calls in with an insurance change the updated information is sent to specialist for review
Who is the Verification team?
A member is requesting an increase in liners
What is Product Assessment-PCU line update?
A member called in about their supplies and you see their order is currently holding, but you don't know what to say
What is phone script/ Held order script?
Alecia called in for a status on her supplies that were set to process 06/18/23
What is the Order look-up tool?
Olivia called in and spoke with Noah to have her pullon on size changed
What is the Reoccurring Work Order/ RWO?
A member is requesting an over quantity of supplies and their insurance provider requires the request to be submitted from a specialist
Who is Medical Documents- Prior Authorization Specialist/ team
BCN(A) & MAPPO
What is the Troy tracker?
You can find Sample & Sample choice process under this topic
What is supplies?
Aaliyah called in because she received a document in the mail.
What is the letter generator?
Charles called in to update the address on his account.
What is check/ confirm the shipping tab address?
The Hold Date is 12/01/2099
Who is Dynamic Synergy?
All documents have been received and the member calls in with their sample choice
What is set the priority code to urgent & task to MedDocs?
Single Case Agreement Process
What is the Insurance topic?
Dr. Williams called in to have a members Prescription sent to his new fax number
What is the Document Generator?
Images tab in Patient workspace
What is OnBase?
These department has a Live Queue
Who is the BCN(A), Intake, Customer Support, Billing and JB Retail Team?
Joan called in about her supplies. She uses the Web-portal and was able to see per Fed-ex her order was delivered, but she did not receive it.
What is a shipping issue?
HDMS Referral Source code List
What is Utilities?
Malaysia is upset because she has been sending messages to customer support, but no one has responded to her.
What is the Web-portal?
Your Who, Why, and What
What is Account notes?