Listening Types
This type of listening involves giving someone your full attention, avoiding interruptions, and asking clarifying questions to ensure understanding.
What is active listening?
This communication approach encourages empathy, avoiding judgment, and using “I” statements instead of blame.
What is Kindness is Key?
When discussing concerns about organizational change, this type of meeting is recommended instead of bringing it up during a team meeting.
What is a private one-on-one conversation?
This type of language puts the individual before their disability, such as saying 'a person with a disability' rather than 'a disabled person'
What is person-first langauge
This type of listening allows us to recognize differences in someone’s tone, pitch, and pace of speech, helping us identify possible emotions beyond their words.
What is discriminative listening?
This approach emphasizes aligning your words, actions, values, and beliefs while remaining honest and authentic.
What is Stay True to Yourself?
Before meeting with your manager, you should identify the problem, explain its impact, and gather these items to support your position.
What are examples, data, and evidence?
These tools, such as screen readers, closed captions, and speech-to-text software, help individuals overcome communication barriers.
What is assistive technology?
A stakeholder is explaining a complicated situation. You focus on understanding the overall meaning and how the details connect rather than just hearing individual words. What type of listening are you using?
What is comprehensive listening?
Instead of trying to win an argument, this approach focuses on curiosity, open-ended questions, and learning from others.
What is Seek Understanding, Not Victory?
Rather than arriving with only complaints, employees are encouraged to bring these to the conversation.
What are possible solutions?
When communicating with someone who had difficulty processing information, you should use clear language, allow extra time, and avoid doing this.
What is interrupting?
A representative assumes they already know why a stakeholder is calling and only pays attention to information that supports that assumption. What ineffective listening habit are they demonstrating?
What is selective or biased listening?
Saying, “I know you're having a difficult time, but I am unable to take on that extra project right now,” is an example of this communication approach.
What is Assert Yourself?
This approach views your manager as someone who works with you to resolve issues, rather than someone you must battle against.
What is collaboration?
When speaking with someone who uses an interpreter, you should direct your attention and conversation towards this person rather than the interpreter
What is the stakeholder?
A stakeholder expresses frustration because a delay in services is affecting their independence. Rather than simply feeling sorry for them, you seek to understand their experience from their perspective. What type of listening does this demonstrate?
What is empathetic listening?
A healthy communicator follows all four approaches. Name them.
What are Kindness is Key, Stay True to Yourself, Seek Understanding Not Victory, and Assert Yourself?
Name the six key strategies from the Change Survival Toolkit for communicating concerns to your manager.
What are Choose an Appropriate Setting, Pick the Right Time, Prepare, Focus on Solutions, Collaborate, and Stay Professional?
A stakeholder tells you they have difficulty understanding verbal instructions due to a cognitive disability. Rather than assuming what they need, your first step should be to do this.
What is ask the stakeholder what communication method or support works best for them?