Leasing
When are you required to follow up with a tour?
Bonus: What should the follow up be?
24 hours after tour
Bonus: Phone call
How many square feet do we need to outsource mitigation?
25 sq. ft.
Who is the CEO of our Company
Bob Faith
When does a prospect receive a survey?
24 hours after tour
What is the biggest attraction in Colorado Springs?
Garden of the Gods
What is TMLP?
Total monthly leasing price
What is our goal time frame to complete work orders & make readies?
24-48 hours for work orders & 5 days for turns
What are our 5 core values?
Equality, Professionalism, Accountability, Service, Teamwork
When does a move in receive a survey
2 weeks after move in
What is the closet Ski resort to Colorado Springs
Breckenridge
What is the process of a wellness check?
Inform the Community Manager of the request.
Attempt to call the resident, using lease file contact information.
If the resident does not answer the phone, send two Team Members to the resident’s apartment to knock. Do not enter nter the apartment under any circumstances. If the resident does not answer, leave a prepared notice on the front door advising the resident that we made an attempt to contact him/her by phone and in person.
In the event of an emergency, what is the first thing you should do?
Grab the Emergency preparedness book
What are our 6 Pillars of Excellence
People, Customer Satisfaction, Operational Excellence, Profitability, Community, & Growth
When does a resident receive a survey on a work order?
They will receive 1 after 24 hours of the work order submitted as long as they have not received another survey in the last 30 days
When was Colorado Spring founded?
1871
What are the 5 senses we adhere to in our clubhouse. Model for tours?
Sight, Taste, Touch, Smell, Hearing
What is considered a on call emergency?
No heat, no A/C, clogged toilet on a 1x1, lock malfunction, fire, leaks/flooding, non-working appliances (Stove, fridge),
Where is our corporate office located? Who is your regional manager, Director, & RMM manager?
Greenwood Village, Kyle Anderson, Tina Luck, Juston Van Horn
What is our Kingsley benchmark?
4.20
Name all 5 Military bases
Air Force Academy, Fort Carson, Schriever, Cheyenne Mountain, & Peterson
What is steering?
Steering in real estate is the illegal, discriminatory practice where agents influence a buyer's housing choices toward or away from certain neighborhoods based on race, religion, familial status, or other protected characteristics. It violates the Fair Housing Act by restricting housing choices, often creating segregated
What is ESI? & Why is it important?
Elevated Surface Inspections & Safety
What is Greystar Giving and our goal?
Camp Home $1 per door
What is the average response rate benchmark?
25%
What famous engineer moved to Colorado Springs in the late 1900s to research high voltage electricity?
Nikola Tesla