Costco
True or False
An RSA is allowed to walk around Costco to engage with customers
False: RSA's are mandated to stay at the Sunrun kiosk
Explain the Combination Public Benefit Charge on a customer's bill?
A portion of the delivery charge that a customer pays into the CT. Greenbank to incentivise green energy home upgrades. You are charged a rate that is weighted against your kWh usage.
What does "Section H" refer to in the agreement?
Cancelation Policy
When scheduling the SA, what is the target amount of days ahead we should schedule?
3
Under the current Federal ITC in 2021, what will the Federal ITC be in 2024?
0%
The 10% Costco Shop Card refers to an incentive on what?
Equipment cost
Why is the delivery charge so much higher than the supply charge? Choose all correct answers.
A. Line Maintenance
B. Labor
C. Recoup Energy Loss
D. Built In Profits
E. All Of The Above
E. All Of The Above
What do the two consent boxes refer to on the agreement?
Permission to install wifi/communication device
Permission to contact/send pre-recorded messages
When setting offset expectations to the customer pre-SA, what is a general rule of thumb on % +/- ?
15% up or down
What does PV refer to in the solar world?
Photovoltaic
How long is the standard roof penetration warranty with Costco?
15 years
Over the last 20 years, Eversource & UI combined average what percentage increase annually?
A. 7%
B. 4.5%
C. 5.25%
D. 6%
C. 5.25%
The first production audit for a new solar system happens how long out from the "in-service" date?
24 months
When scheduling a SA, you should also schedule the CAP signing how many business days out?
7
The average solar system will degrade in production by how many % over 25-30 years?
A. 10%-20%
B. 5%
C. 9%
D. 5%-15%
A. 10%-20%
On a Costco loan, how are the payments divided and when and who are they made to?
Divided by equipment and installation costs.
Equipment to Costco before install
Installation to Sunrun after install
True or False
Hawaii has the highest electricity rates in the Continental United States
False: Connecticut
Hawaii is not a part of the Continental United States
If a customer sells the home and the new homeowner pays cash, either the old homeowner or new home owner will have to pay a $250 ___ ___ ___ ___
Credit Check Exemption Fee
What is the typical install target from CAP signing?
30-60 days
LONGi Solar Panels are manufactured in:
A. India
B. Malaysia
C. China
D. All Of The Above
D. All Of The Above
What are the differences between the Base & Base Plus coverage for a Costco cash deal (no battery)?
Base - 15 yr Roof Penetration/10 yr workmanship
Base Plus - 25 yr Roof Penetration, 25 yr Monitoring, 10 yr workmanship
True or False
If a customer is on a monthly budget plan with their utility company, when they go solar, they can make payments to Sunrun for their solar system and stay on a revised budget plan for the portion they pay to the utility company.
False: Utility co. will kick customer off budget plan
Name 4 main obligations from section 3. "Customer Obligations
1. Customer must remain connected to utility
2. Customer makes agreed payments to Sunrun
3. Customer may not give, trade, transfer, sell or move any equipment.
4. Customer agrees to keep trees/bushes trimmed that could impair production.
5. Customer must refrain from cleaning/fix/repair system
What is the PTO expectation timeline from install?
30-60 days
How many months does it take for an average solar system to offset the carbon emissions it takes to create the system?
10