What side of the home is the "prime" location for panels?
100
What is the last question you should ask when confirming the appointment?
Running the customers credit
100
What happens if I they sell the home?
You can transfer your solar system to the new homeowner. There are other options available as well – such as buying the system outright and transferring it with the home.
100
How many times must we call the customer trying to confirm a good home?
We call 3 times
100
How many trees becomes too many trees?
Any more than 3
200
What does KWH stand for and how does it relate to solar?
KWH is a kilowatt-hour. This is a unit of energy - the more KWH consumed, the higher the electric bill. The more kwh your produce, the smaller your electric bill.
200
How many months must they live in the home to have an appointment with us?
Six months
200
How do I get electric if it is not sunny out?
When its bright and sunny - the system is overproducing. That extra electric gets stored and used when its not sunny out.
200
What other ways can we try reaching a customer to confirm an appointment?
Email and text
200
What is the minimum number of panels we install on a house?
14
300
If the power goes out, will my home still have electricity?
No. If the power goes out, you will lose power as well. The home is still connected to the grid.
300
Who must be present for the appointment in order for us to confirm it?
Every single person listed on the deed of the home
300
What if I need a new roof?
With 5 years of the system being installed, we will come out once time and remove the system - allowing you to make roof repairs and then we will re-install the panels.
300
What is the minimum credit score required for solar in all regions?
650
400
How big are the solar panels?
Our panels are 3x5
400
What must we try to obtain from their electric bill?
The KWH for the past 12 months
400
How much does it save me on my bill?
The average homeowner will save about 15-20% averaged over the year.
400
What must you add every time you update a customers file?
A status update
400
What structures on homes make solar harder to install?
Chimneys and dormers
500
Do I need to insure the panels?
No. NRG Home Solar is the sole owner and insures the system against all loss or damage.
500
How many meters can we build to?
One
500
Why do you need to run my credit?
Our investors and providers of the panels need to make sure the home is in good standing to protect their investment.