Account Creation/NTP
What does a passable Utility Bill consist of?
Shows the Address
Usage graph
Account number
Meter Number
Customer's Name
Who approves ARC forms
The HOA board Members and sometimes Management Groups
Site Surveys are verified within ___ hours after submission
24 hours
If there is an adder listed in the proposal, what should the Account Creation team do?
Create a Construction Review Case
Which Design team helps when the homeowner requested a change?
Revisions and QC
When do we receive payment for a loan?
100% after install
What Does an ARC stand for?
Architecture Review Change
True or False: Site survey has a text line?
True
Names the 3 places Construction Review cases come from
Bid Adders
Site Survey Review
Upon installation
Which design team manages the Help Chat on Solflow?
Proposal Design Team
What is the SLA for Perfect Packet?
Finished within 24 hours
If required, at what phase are ARC forms submitted?
After Designs are completed
If the roof is found to be in bad condition, which department does Site Survey send pictures to?
Construction Review
Who do you reach out to about Roof or Bid Questions?
Aaron Kirk
Who is the Design and Engineer Manager?
Victoria Blunt
What does TPO stand for?
Ex: A lease is a TPO product
Third Party Ownership
30-45 days, depending on when HOA meets
What areas is RDCL used in?
Typically, everywhere outside of Florida
(For now)
Do we do Ground Mounts?
Yes, but it requires permission from Senior Management
Who do we tag for a revision status update?
Wren Barstow
What does SLA stand for?
Service Level Agreement
Who is the HOA Supervisor?
Kolby Yingling
Who do you reach out to for Site Survey help
Amanda Johnson
Who do you reach out for Ground Mounts Permission
Ed Quist and Sam Jensen
Who is the Director of Field Support
Jordan Smith