S
Escalated, where are you located?
Our call center is located in FL; I am not provided with the address of our corporate office and for safety, employees do not give our physical office location. Also, I work remotely.
No time to speak: (beginning of call / before transfer)
(Beginning of the call)
I just need to ask you a few quick questions, and the solar rep will need at least 2-3 minutes, and this will be quick.
No time to speak: ((BEFORE TRANSFER)
I am almost done here. They will only need 2-3 more minutes, and we will get you right back to your day, okay?
Where did you get my information?
We received an online request stating that your were interested in reducing your electricity bill/ interested on going solar
Where are you located?
Our call center office is located in Clearwater, FL but we are fortunate enough to work remotely.
Not Interested/Doesn’t want to be locked into an agreement/contract:
As I’m sure you know, prices and rates are often increase overtime, the important thing to understand is that the purpose of this call is just to get you information. How and when you move forward is up to you
Escalated, where are you located?
Our call center is located in FL; I am not provided with the address of our corporate office and for safety, employees do not give our physical office location. Also, I work remotely.
Doesn’t want to switch their electricity provider
You're not. The companies we pre-qualify you for, work cooperatively with your provider. Let’s get you some information so you have all the facts.
Is this a leasing program
That’s a great question! There are different options available leasing versus owning. The solar specialist will review them with you so can decide which may be the best saving option for you
Doesn’t understand/agree with the TCPA
It means that you are not required to buy anything, and the solar company may still contact you through an automated dialing system like the one we’re on now, OK?
Why does your number come up with a local number?
Well, I am calling you through a computer system, so my IT department controls how the system works. I do know that if you call the number that I called you from, it will ring back to me or one of my colleagues.
Why do we need my credit score?
Due to the nature of the programs, it may require homeowner to be in good standing with their credit. Don’t worry, I just need a range at this point. Would you say your credit score is Excellent, Good, or Fair?
They don’t live at the address anymore
I apologize, let me update my records; what is your new property zip code?
Working with another company
Understood, you have the best negotiating power when you have multiple quotes since the solar companies are competing for your business. Let’s get you some information to compare the different companies.
Doesn’t want anything to do with the government
You're not. The companies we pre-qualify you for, work cooperatively with your provider. Let’s get you some information so you have all the facts
Already told they don’t qualify:
Why did they say you didn’t qualify? >> (Then depending on the reason) A lot of people have told me they didn’t qualify, and we were still able to get them pre-qualified. Every solar company is different so let me ask you a few questions to see.
Doesn’t want panels on their roof
I understand some of the older panels were bulky or outright unappealing. The new panels are a lot sleeker and worth taking a look at. If you are eligible, there may be multiple options regarding panel types for your home.
Selling their home/Home on the market:
Is your home currently on the market or are you just thinking about selling it?
Home on the market: Oh, great! Have you purchased another home already? IF YES (has purchased no home): Excellent! Congratulations! Because you are a homeowner, you still may prequalify for a discounted solar program. What is your new property zip code?
Your phone number came up under “Scam likely”
Thank you for bringing this to my attention. The reality is that most phone carriers offer an option for individual users to report what they "think" is a scam and the phone carriers have no accountability to verify these claims. The reason we are reaching out to you today is…
Requests a website or requesting an email with the information
I would like to but, because each home is unique, it would truly be impossible for us to send you information that would reflect the savings you may see. My job is simply to pre-qualify you with the BEST solar company for your needs so they can provide you with the most accurate information