NOT INTRESTED
2nd attempt after > CX says Not Interested after a few questions have been asked
The great thing about our call is this is for information. How and when you decide to move forward is up to you.
Doesn’t want to switch their electricity provider
You're not. The companies we pre-qualify you for, work cooperatively with your provider. Let’s get you some information so you have all the facts.
They don’t live at the address anymore
I apologize, let me update my records; what is your new property zip code?
Where are you located?
Our call center office is in Clearwater, FL but we are fortunate enough to work remotely. (Back to script)
DO NOT CALL
I will place you on our Do Not Call list immediately. We apologize for any inconveniences and hope you have a great day
If the consumer says Not Interested after a few questions have been asked
I’m just here to provide you with some information about the program so you can see your estimated savings. I just have to ask you a few quick questions.
Is this a leasing program?
That’s a great question! There are different options available leasing versus owning. The solar specialist will review them with you so can decide which may be the best saving option for you. (Back to script)
No time to speak: beginning of call
Your time is very valuable to us and I wouldn’t want to interrupt your busy schedule again so I’ll be very brief.
Escalated, where are you located?
Our call center is in Florida. I am not provided with the address of our corporate office. For safety, employees do not give our physical location, since we work remotely. (Back to script)
If they are Selling their home, you should as first:
Is your home currently on the market or are you just thinking about selling it?
2nd attempt after > says Not Interested after or during Intro
Keep in mind, prices and rates are often increasing overtime, the important thing to understand is that the purpose of this call is just to get you information. How and when you move forward is up to you.
Working with another company
Understood, you have the best negotiating power when you have multiple quotes since the solar companies are competing for your business. Let’s get you some information to compare the different companies. (Back to script)
No time to speak: before transfer
Fortunately, I am trained to be brief and after the agent gets a few details from you, they can get you back to your day (back to script)
FREEBIE Where did you get my information:
We received an online request stating...
Home on the market, we should then ask:
Oh, great! Have you purchased another home already?
If the consumer says Not Interested after or during Intro
Did you know that utility prices are unstable and on an upward trend as coal and natural gas supplies deplete, With solar imagine locking in a price of electricity for the next 25 years that’s lower than what you are paying now, are you the homeowner at (address).
Doesn’t want anything to do with the government
You are not working directly with the government; this call is only to see if this program will even benefit a homeowner like yourself. Keep in mind this is just for information. Our role is to educate homeowners of their options. (Back to script)
Referring to the phone number
Why does your number come up with a local number?
Well, I am calling you through a computer system, so my IT department controls how the system works. I do know that if you call the number that I called you from, it will ring back to me or one of my colleagues.
Requests a website or requesting an email with the information
I would like to but, because each home is unique, it would truly be impossible for us to send you information that would reflect the savings you may see. My job is simply to pre-qualify you with the BEST solar company for your needs so they can provide you with the most accurate information (Back to script)
IF THE ANSWER IS YES (has purchased a home), we should say:
Excellent! Congratulations! Because you are a homeowner, you still may prequalify for a discounted solar program. What is your new property zip code? (Back to the script and update zip)
If EXTRA Value needs to be added
I understand (cx name) I don’t expect you to be interested until you know ALL the FACTS. I'm sure you know that utility prices are very unstable and on an upward trend as coal and natural gas supplies deplete, With solar imagine locking in a price of electricity for the next 25 years that’s lower than what you are paying now
Doesn’t want panels on their roof
I understand some of the older panels were bulky or outright unappealing. The new panels are a lot sleeker and worth taking a look at. If you are eligible, there may be multiple options regarding panel types for your home. (Back to script)
Refer to the phone number
Your phone number came up under “Scam likely”
Thank you for bringing this to my attention. The reality is that most phone carriers offer an option for individual users to report what they "think" is a scam and the phone carriers have no accountability to verify these claims. The reason we are reaching out to you today is… (Back to script)
Already told they don’t qualify:
(Then depending on the reason) A lot of people have told me they didn’t qualify, and we were still able to get them pre-qualified. Every solar company is different so let me ask you a few questions to see. (Back to script)
Why do we need my credit score?
Due to the nature of the programs, it may require homeowner to be in good standing with their credit. Don’t worry, I just need a range at this point. Would you say your credit score is Excellent, Good, or Fair?