Service Point
Call point
Where do we post transportation request? (which tab)
General
Under our organization which tab can you find our Mission?
About Solari
Under Contact Us on the 211 Website, what is the fax number?
602-263-0979 Fax
Who can give out Kudos points?
Anyone
How many referrals at least should we be providing and adding in SP for each caller?
3
Which tab do we post if we have a crisis call?
Also, General tab
Under Resources what are the 4 Solari Websites?
What two types of meals do we have under holiday meals?
Thanksgiving and Christmas Meals
True or False you are allowed 900 seconds each break?
What are the 2 different types of call status?
Complete and disconnect
Which tab do I (Jacob)post the Sup/Lead Coverage for the day?
IMPORTANT TAB!
What are the four OPERATIONS listed on the Solari central website?
Under rental assistance, for Avondale Community Action Program what is the intake process?
Intake Process:
Call
What application do we use to submit time cards?
Paycom
In SP you working on an assessment, which "TAB" has the follow up question?
Current Call
What specific way can you notify leadership you have read a thread posted in Teams?
By giving a thumbs up, heart, or emoji.
Who is the manager of BE CONNECTED? (located on website)
Robert Palmisano
Under Utility Assistance, for SRP Low Income Assistance Programs what are the hours of operation?
24 Hours
Who is our President and CEO?
Justin Chase
When filling out an assessment in the beginning of a call what 5 key points of information must you get from the caller?
Name, Call back number, Veteran Status, DOB, and assistance with Covid 19 Vaccination
A specialist states their ININ isn't loading and they might need to refresh it. Which tab will they post this under?
IT information
True or False you cannot access Relias from Solari Central.
FALSE
Which Food Pantry has the address and phone number
4308 N 51st Ave
Ste 103
Phoenix, AZ 85031-1914
(623) 691-1994
Center for Strong Families and Thriving Children
What is our mission?
Inspiring HOPE