Customer
Service
Service
What's the fee for rescheduling within 24 hours of an appointment.
20% of service
What's the Barbicide to water Ratio for effective disinfecting?
32 oz water to 2 oz barbicide
What time should you be to Soleil if you have a client at 10 a.m.
9:40 at the LATEST
How are Manicure trays, and pedi bowl/ spoons washed?
- Scrub with soap and warm water
- Scrub with Barbicide
- Let dry in drying rack
When are our monthly meetings usually scheduled?
The second Thursday of each month.
Give an example of a way we could politely ask a client not to bring a guest to their next appointment.
At end of appointment mention that you made a one time exception for them to have a guest today however, our space is limited and our policy is that clients do not bring guests because of this.
What should be done when an animal enters Soleil?
We should promptly ask the owner if the animal is a service animal. If not, the animal needs to leave the building.
If yes, we do not need to ask any additional questions.
State the Soleil Cancelation Policy.
Appointments cancelled within 24 hours of the scheduled time will be charged 100% of the service cost to the card on file. Emergencies/Sick guests will be handled on a case-by-case basis. If you are running later than 15 minutes, we likely will need to reschedule your service, and you will be subject to the 20% reschedule fee. Any guests who are more than 15 minutes late/no-show, will be charged 100% of the service to the card on file.
What should be done with cleaning towels and mop pads at the end of the day?
Put in the soiled cleaning towels bin.
200 free points if you can show that your group-me notifications are properly turned on.
HMMMMMM
What time should doors be locked?
6PM
To help avoid randoms walking in.
Where are our fire extinguishers?
Near the apprentice desk and in the back under the microwave.
What are the 5 pieces of information we should gather when booking?
Last Name
Phone
Card Info
How to properly clean the Tech Desks after a Service.
- Throw away trash
- Clean and disinfect all reusable implements
- Remove all dust and debris from desk, uv lamp, and moon lamp
- Spray whole desktop, arm rest, moon lamp, and UV lamp with soapy water and spray clean with a rag.
- Spray desk and inside gel lamp with barbicide and let sit for at least 30 seconds before wiping with a rag.
Name one thing you can get for 5 stars.
lunch on Vayanna
eats coffee/ snack
tote bag
What should be done if you expect a client has onychomycosis?
Refuse service and advise that they see a physician.
State all the steps of disinfecting and Sterilizing tools.
Wash your hands with soap and warm water.
remove visible debris
clean with warm soap and water
rinse with water
Disinfect by completely immersing the implement or tool in Barbicide
rinse with water to remove leftover barbicide
dry before storing in a clean closed container
Sterilizing:
- Complete all previous steps
- Wash hands
- place dried implements in autoclave
- run for 60 minutes
- Flip sign to clean
What's our one Dress code rule that should be followed at all times?
2/3rds rule
How do we properly clean the pedi Chairs/ Carts after a service.
- Throw away trash
- Clean and disinfect all reusable implements
- Remove all dust and debris from pedi chair, cart, uv lamp, side table, coaster, and moon lamp
- Spray whole chair, moon lamp, side table, cart, and UV lamp with cleaning water and spray clean with a rag.
- Spray cart, and gel lamp with barbicide and let sit for at least 30 seconds before wiping with a rag.
Where do we keep the studio Bandaids?
Up by the soapy water and diluted barbicide.
What're all the steps for checking out a class pass appointment who still wants to tip you on square.
- Click appointment details
- Edit
- Click the class pass service (make sure not to select nail art- class pass appointments still pay for their art)
- add the class pass 100% discount
- save
- go back to appointment details
- Click add service
- Choose tip your tech- at the bottom of the page
- Have client choose amount
- Save
- review and checkout
- charge
- disregard second time it asks client to tip
State the WHOLE Blood exposure procedure.
State the steps of checking out a "friends and family" service.
- Click appointment details
- Edit
- click service
- scroll to add Friends and Family discount
- Save
- go back to appointment details
- Add Item/Discount
- Add appropriate Supply fee
- Save
- exit screen
- Review and checkout
How should time off be requested?
Through square, make sure Vayanna is aware.
How long has Vayanna been Licensed?
11-ish months