Customer Service
This type of customer is typically upset and may express anger or frustration toward the site attendant.
This type of training helps employees understand the importance of respect and equality in the workplace and teaches how to prevent issues like discrimination and harassment.
What is diversity and inclusion training?
**DAILY DOUBLE**
You should complete this document if a customer/employee falls or hurts themselves.
What is an incident form or Google incident form?
When a contractor comes in with an out of state license plate and states that they are working locally and need to dump, this is the correct procedure.
What is Complete the Commercial Disposal Verification form and fax to the office? (You may also call the office to verify the address)
This Northern Idaho County was established in 1907 and is named after a prominent early settler and rancher.
What is Bonner County?
A key strategy in dealing with this type of customer is remaining calm and actively listening.
This approach to communication involves being mindful of the tone, words, and body language you use, especially in sensitive situations.
What is respectful communication?
This safety gear is needed in wintertime.
What is a Hi viz jacket or vest, winter boots, ice cleats and gloves?
When a contractor or homeowner comes in with what appears to be demolition material, this would be the correct procedure for older than 1980, and newer than 1980, prior to allowing customer to dump.
If a building is 1980 or older: What is documentation that either there is no asbestos or that it has been removed and disposed of properly?
If newer than 1980: What is the waste certification form stating that their load does not contain contamination from unauthorized materials?
Bonner County, Idaho, is home to this number of solid waste disposal sites.
What is 13?
This is the name of the communication technique used to defuse a customer's anger by acknowledging their frustration and offering solutions.
What is active listening?
This is a technique for resolving conflicts by focusing on a solution that meets everyone's needs instead of assigning blame.
What is conflict resolution?
You should do this if an object is too heavy or bulky to lift.
What is ask for help?
These items need to be removed from a lawnmower before disposal.
What is all fluids and batteries?
The maximum depth of Lake Pend Oreille, the largest lake in Idaho.
What is 1,158 feet?
This skill involves providing clear, concise, and accurate information to customers, avoiding jargon or overly technical terms.
What is effective communication?
This is when an employee is treated unfairly or differently due to personal characteristics, and it is a violation of workplace respect.
What is discrimination?
You should do this if a customer is angry, arguing, or is asking for an unusual exception to procedures.
what is you should not argue and instead contact your supervisor for guidance?
If a commercial customer disposes of a residential style refrigerator this is the charge.
What is $30.00?
Established in 1880, this business holds the title of the oldest operating business in Bonner County, Idaho.
What is the Sandpoint Building Supply?
This term describes the moment when a customer feels their service experience has been completely fulfilled or exceeded.
What is customer satisfaction?
This term refers to unwanted or inappropriate behavior that creates a hostile or intimidating work environment and is against company policies.
What is workplace harassment?
If a customer experiences a serious injury, fire, or a violent crime is being committed, you should take this step.
What is call 911?
This information is on the daily site log.
What is date, name, beginning cash balance, sticker sales, dump fees, charge fees, totals of all transactions, daily car count and e-waste disposal information?
Schweitzer Mountain Resort, the largest ski resort in Idaho, covers this many acres of terrain.
What is 2,900 acres?