spring forward, fall back
Standing Front Raise - Male
3 Grey
New Client package expiration
expires 30 days from purchase date
You CAN start class in a seated crunch
False
Your sink is clogged, what do you do?
Submit a service channel request. If it is an emergency, email Jason Cedo and cc RM
Submit payroll to Erika Ramirez on a monthly basis?
SM
Standing Low Row - Female
2 Black, 3 Grey
10-class package expiration
90 days from purchase
Clients should stay at the same side of the machine for at least 2 exercises to minimize times in transitions
True
It looks like there are no spots remaining in your class, but it is filled with ClassPassers. Who do you call?
Email your RM and request that we begin limited spaces in this class.
Take the lead on all client emails via the studio's email address
ASM
External Shoulder Rotation - Male
1 Black, 1 grey
If I live in DC, can I use my package to take class in New York.
No, only at a studio on the same tier or lower
Arm wrap should be no shorter than 12 minutes
True
You have an announcement that you want to send out from Venga. It is not working. Who do you call?
TRICK QUESTION!
SMs / ASMs should under no circumstances send out emails from Venga. All communication goes through Marketing.
Analyze P&L and disseminate to respective studios.
RM
Supine Chest Press - Female
2 Black, 3 Grey
Unlimited clients get what percentage off on merchandise?
20%
5 minutes is not enough time to do a machine intro
False, 5 minutes is enough time for the intro!
An email goes out from our CEO, Anne, to a client after his / her first class. The email is forwarded to you and the client is claiming they cannot get the offer our "CEO" sent. Who do you call?
NOT ANNE!
Immediately contact the Marketing team and cc your RM.
Check unpaid visits and negative account balances on a weekly / monthly basis?
ASM / SM
Seated Chest Fly with a Crunch - Male
1 Blue, 1 Grey
What do coaches get paid for a private class that is full buy-out?
The same pay rate as they would a receive if they would have coached a regular class
Heavy core includes plank up downs
False
You are experiencing problems with holds not being removed from your classes. Who do you call?
Email help@solidcore.co -- this will notify Brian Vahaly who will help to assist.
Cultivate relationships with companies outside of the studio, set up perk classes, engage in external community relations
SM